American Barcode & RFID

Customer Service Specialist

Full Time • Phoenix, AZ, United States of America

18 - 20 (Hourly) Added 2 weeks, 1 day ago

Summary

LOCATION

Not specified

QUALIFICATIONS

Associate degree or equivalent from a technical school, 6 months to 1 year of related experience; 2 years of Customer Service experience preferred; familiarity with Microsoft Office and virtual meeting applications.

RESPONSIBILITIES

Implement core values in daily work, advocate for customers, enter sales orders within 2 hours, verify order accuracy, communicate delivery status, follow up on quotes, provide Tier 1 support, maintain customer accounts, contribute to team efforts, and maintain a gossip-free workplace.

INDUSTRY

Manufacturing and Marketing Solutions

SHORT DESCRIPTION

The Customer Service Specialist engages with customers and the sales team delivering exceptional customer experiences while upholding the core values of AB&R.

SUMMARY

Our Customer Service Specialist engages with external customers and our internal sales team to deliver Amazing Customer Experiences. They enjoy addressing customer needs and engineering happiness whenever possible, demonstrating daily that we believe in making you better. Enthusiastic, superior-service oriented, and committed to excellence, this Customer Experience Support Specialist values Accountability, Communication, Empowerment, Integrity, and having Fun (AB&Rs Core Values).

Working At AB&R

At AB&R, we are more than just a place to work. We strive to create a community of diverse, hardworking people who are passionate about what they do. Here, our team builds one another up and celebrates each others successes. We encourage peer recognition and reward team members for their hard work day in and day out. This includes monthly celebrations and gift card drawings, ongoing professional development for all, and a Star Program that lets you nominate a team member for living out our core values.

Who is AB&R?

AB&R (American Barcode and RFID) is a wholly owned subsidiary of Brady Corporation, a publicly traded company on the New York Stock Exchange. Brady is a global leader in manufacturing and marketing solutions that identify and protect people, products, and places.

Founded in 1980, AB&R has established itself as a trusted national integrator of proven supply chain solutions. These include asset tracking, inventory management, workforce mobilization, wireless networking, and managed services, all designed to enhance efficiency and productivity.

OUR VALUES

Years ago, we took time to reflect on the building blocks of our culture. Our entire team chimed in with valuable insights, which we boiled down to our five core values: Accountability, Communication, Empowerment, Integrity, and Fun. These values are at the core of everything we do at AB&R. From the first day you join the team; youll quickly see how we put our values into action daily.

THE STAR PROGRAM

Put these values into action, then get rewarded for providing an Amazing Customer Experience! Our core values are invaluable to our team. We feel so strongly about it that we put our money (and PTO) where our mouth is. So enter your peers for providing Amazing Customer Experiences, or get nominated yourself, and you can earn a star. Earn enough stars, and youll get extra PTO or Costco gift card its up to you!

QUALIFICATIONS

To perform this job successfully, this individual must perform each essential duty satisfactorily. Critical components for success include being able to multitask, be highly organized, detail oriented, based when faced with a challenge. Additionally, individuals must recognize & provide an exceptional customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

As a Customer Service Specialist, your responsibilities will include the:

Exceptionally embracing and implementing AB&Rs five core values in your daily workflow.
Advocating on behalf of customers to understand, address, and resolve their product, delivery, and service contract issues quickly and successfully.
Entering sales orders into AB&Rs business system within two (2) hours of receipt to address customer requests and assist with expediting sales orders as needed wholly and quickly. This includes new or re-orders of transactional products and services.
Verifying the accuracy of customer orders by confirming customer purchase orders with sales orders and making corrections if necessary.
Promptly communicating the delivery status of pending orders via email or phone.
Follow up on open quotes by reaching out to customers to confirm receipt of products and services and to answer any questions. Enlist the help of Solutions Consultants in assisting customer inquiries if needed.
Providing Tier 1 Support for service and software-related needs by gathering the necessary information to create, record, and escalate Technical Support Cases.
Maintaining customer accounts by processing Return Merchandise Authorizations (RMAs) for credit or replacement.
Contributing to our team effort by accomplishing related tasks and responsibilities as assigned.
Maintain a gossip-free workplace

EDUCATION and/or EXPERIENCE

Associate degree (A. A.) or equivalent from a two-year College or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience. Two years of Customer Service experience preferred. Familiarity with Microsoft Office suite, virtual meeting applications (Zoom, Teams, etc.), and phone systems preferred.

LANGUAGE SKILLS

Ability to communicate effectively in various settings with internal and external customers

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to use critical thinking skills to evaluate, analyze and synthesizethe ability to be solutions based when presented with a challenge.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT

The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

COMPENSATION & BENEFITS