Customer Service Specialist - West Belt Annex

Research shows that individuals from historically underrepresented groups may hesitate to apply for roles unless they meet every listed requirement. If you believe your skills, knowledge, and experience align with the role, even if they don’t exactly match the listed qualifications, we encourage you to apply. Your unique talents may be exactly what we’re looking for.

The Customer Service Specialist is responsible for performing a full range of customer service-oriented telephone and e-mail support activities. Greets customers professionally; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; promotes various marketing campaigns; assists in the completion of new account or loan applications; issues messages; resolves problems within given authority. Performs various operational duties. Conducts a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides support to areas as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow through with involved customers and employees.
2. Provides a full range of customer service-oriented telephone and e-mail support activities to customers and Bank personnel; greets customers professionally; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; issues messages.
3. Resolves customer concerns, problems and discrepancies by clarifying issues within given authority; researches and explores answers and alternative solutions; escalates unresolved problems.
4. Attends various product knowledge and customer service training presentations.
5. Composes, prepares and issues correspondence such as internal memorandums and letters to customers if required.
6. Compliance with any and all BSA/AML/CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training.
SECONDARY DUTIES
The position performs duties specific to the position and other functions as assigned by management.
SUPERVISORY RESPONSIBILITY
This position is not responsible for the supervision of staff.
MINIMUM REQUIREMENTS
These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines:

• High school diploma or general education degree (GED).
• Bilingual (Spanish) preferred.
• Skills in operating telephone system equipment and a pleasant speaking voice.
• Courteous and professional social skills to converse with customers in a business environment.
• Basic experience, knowledge and training in bank operational activities, terminology and products and services.
• Excellent organizational and time management skills.
• Basic skills in computer operation; intermediate skills in Microsoft Office software programs. Intermediate typing skills to meet production needs of the position.
• Ability to work with minimal supervision while performing duties.
• Current Texas driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Stellar Benefits:
We believe that empowering people goes far beyond the workplace. That’s why we’ve designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities

• Health Care Coverage, no waiting period
• Dental/Vision
• STD/LTD
• Annual Performance Bonus Eligible
• 401K with company match
• Paid Vacation
• Volunteer days
• Travel Stipend
• Tuition Assistance
• And More

What it Means to Be Stellar:
Stellar Bank came to be in 2023, when Allegiance Bank and CommunityBank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done
Join Stellar Bank and, yes, you’ll be providing outstanding banking. But you’ll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you’d be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar – for yourself and for everyone around you.
Stellar Bank does not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status or any other characteristic protected by applicable federal, state, or local laws, regulations and ordinances.