Customer Service Technician

Aaron’s Customer Service Technician

Aaron’s Customer Service Technicians are recognized as the front line to our customers both for deliveries and sales. As brand ambassadors, their goal is to provide a top-notch, red carpet customer experience and increase sales execution. As a Customer Service Technician, you will be responsible for delivering, installing, and demonstrating merchandise in our customer’s home, while providing outstanding customer service and increasing sales along the way!

Skills for Success

Customer Service Technicians are professional, courteous and genuinely enjoy working with people. Solid communication skills, a working knowledge of electronics, and dependability are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Load, secure and protect product in delivery vehicle and safely transport merchandise without damage
• Verify product information and accessories to ensure it matches deliveries and returns
• Ensure all merchandise is clean and in operating condition prior to delivery
• Offload, install and demonstrate merchandise for our customers safely
• Perform routine service calls, product exchanges and assist with merchandise returns
• Confirm customer identification, collect money and obtain customer signature on lease agreements
• Assist sales team with field marketing programs requested by store management
• Support in maintaining the showroom floor and store’s warehouse by moving and organizing merchandise
• Maintain the store’s warehouse in a neat and orderly manner
• Safely operate delivery vehicles and follow delivery schedule set by management
• Accurately document all vehicle movement on daily route sheets
• Team partnership with both Sales Manager to drive revenue and to meet and exceed daily, weekly and monthly sales goals
• Accept and process customer payments
• Update customer information and account statuses
• Answer incoming service calls
• Process order forms and references
• Maintain the appearance and organization of the customer transaction counter
• File and maintain customer information
• Assist customers on the showroom floor
• Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and merchandising
• Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met
• Any other reasonable duties requested by management

Requirements

• Valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record)
• Must meet DOT requirements to obtain certification
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper customer service etiquette
• Uphold the Aaron’s brand and protect company assets
• Maintain a professional appearance
• Strong technical skills and/or working knowledge of products