Customer Service/In-House Sales Representative
LOCATION
On-site work required, with a residency within 20 miles.
QUALIFICATIONS
3+ years of customer service experience in skincare or cosmetics, 3+ years of sales experience, strong analytical and communication skills, and proficiency in Microsoft Suite.
RESPONSIBILITIES
Support marketing and sales efforts, engage with customers through calls and emails, manage orders and customer inquiries, educate clients on products, collaborate with the National Sales Director on growth opportunities, and complete administrative tasks.
INDUSTRY
Cosmetics and Skincare
SHORT DESCRIPTION
Customer Service/In House Sales Representative responsible for enhancing customer experience, increasing sales for Rejuran, Dr. J SkinClinic, and JBP, and providing sales and marketing support.
SUMMARY
As Customer Service/ In House Sale Representative supports the Marketing and Sales department with various duties to include special projects, sales goals and meeting coordination. Customer Service/ In House Sale Representative will actively pursue and develop opportunities to increase sales for Rejuran, Dr. J SkinClinic and JBP. This position supports the office administration with trade shows, sales support and customer support activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
- Provide customers with a Best In Class, Rejuran USA Experience using our business systems and product/marketing tools
- Build Relationships with customers - incoming calls and assigned accounts
- Consistently delivering customers with personalized service and accurate, timely work
- Handling a steady volume of calls and emails including: Placing new product orders via phone or email, providing updates on new and existing orders, pricing, product information and delivery tracking details; Researching customer questions; Processing returns and credits for returned goods; Documenting discussions; Other customer based needs
- Managing sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing strategies
- Work with National Sales Director in order to cultivate relationship and collaborate on growth opportunities
- Educate customers on products, initiatives and promotions that best meet their needs
- Identifying growth opportunities that help expanding product portfolio utilization with customers and launching new products
- Pre-planning sales calls and maintaining efficient time management skills to ensure maximum customer contact and highest level of customer engagement
- Managing sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing and business development strategies
- Complete administrative responsibilities on a timely basis: including, expense reports and customer reports
- Attend sales training and sales meetings as required
- Maintaining updated knowledge of the industry and competitive products
- Complies with company policies
- Demonstrate a strong work ethic and represents Rejuran USA with integrity, honesty, and professionalism at all times
- Complete special projects and any other duties as assigned
Supervisory Responsibilities
- N/A
Skills/Knowledge/Abilities
- 3 plus years of experience in skincare or cosmetic customer service.
- 3 plus years of Sales experience
- Strong analytical, communication, verbal, written and Microsoft Suite skills.
- Excellent organizational and interpersonal skills and the ability to work effectively at all levels of the organization and across other functional areas
- Team player; willing to complete special assignments on call when needed
- Ability to work in a frequently interrupted, short-deadline environment while giving courteous support for customer’s immediate needs
- Ability to read, write, spell; compose business letters, and use common business math applications. General office and accurate data entry skills.
- Travel is required: 10%
- On Site work is required. (Residence within 20 miles)
Physical Demands
- Sitting, Walking, and/or Standing
- Light Weight: Lifting, Pulling, Pushing
- Near acuity (clarity of vision at 20 inches or less)
- Speaking-ordinary speech
- Hearing-ordinary conversation
- Fingering-computer keyboard
Work Environment
- Office work environment
- Off site/in market work (customer meetings, trade events)
- Exposure to fluorescent lights
- No extreme climate or climate variation
Job Type: Full-time
Pay: $22.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Cosmetic/Skincare Customer Service: 3 years (Required)
- Sales: 3 years (Required)
- Marketing Strategy: 3 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
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