Customer Success Account Manager (Microsoft Technologies)
LOCATION
Remote (Preferred candidates in Charlotte, NC, or Dallas, TX)
QUALIFICATIONS
5-7 years of experience with Microsoft Cloud technologies, technical knowledge of AWS or similar platforms, strong organizational skills, and proven ability to manage a diverse customer base effectively. Familiarity with Microsoft certifications or similar IT credentials is preferred.
RESPONSIBILITIES
Manage customer accounts, engage in technical discussions, coordinate with technical specialists, conduct meetings, handle email correspondence, and contribute to customer satisfaction and success. Occasional travel to customer sites is anticipated.
INDUSTRY
Technology Services
SHORT DESCRIPTION
We are looking for a results-driven Customer Success Manager to ensure clients achieve their desired outcomes while using our products and services, fostering long-term relationships that drive satisfaction and retention.
Job Posting: Customer Success Account Manager (Microsoft Technologies)
Location: Remote (Preferred candidates in Charlotte, NC, or Dallas, TX, to facilitate peer interaction).
Job Overview
We are seeking a proactive and results-driven Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our products and services. You will act as the primary point of contact for our customers, guiding them through their journey with us and fostering long-term relationships that drive satisfaction and retention.
Key Responsibilities:
Manage customer accounts, engaging in technical discussions to understand client needs.
Coordinate with internal technical specialists for issue resolution.
Conduct customer meetings and follow-ups (50%), attend internal meetings (10%), and handle emails and documentation reviews (40%).
Occasionally travel to customer sites (anticipated twice annually).
Contribute to customer satisfaction and success by ensuring efficient communication and execution.
What We’re Looking For:
Basic Qualifications:
5-7 years of experience in:
Microsoft Cloud technologies.
Technical knowledge of AWS or similar platforms.
Customer-facing roles with strong organizational skills.
Proven ability to manage a diverse customer base effectively.
Preferred Skills:
Familiarity with Microsoft certifications or similar IT credentials.
Experience in account management within technology-driven organizations (e.g., Oracle).
Strong technical background in IT services.
Key Metrics for Success:
Quality of work and execution efficiency.
Stakeholder and customer engagement performance.
Internal metrics for customer consumption and retention.
Why Join US:
Gain significant customer-facing experience in a technical environment.
Opportunity to collaborate with internal stakeholders and expand your professional network.
Work in a supportive and innovative team focused on customer success.
Application Process:
Job Type: Full-time
Pay: $80.00 - $82.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: Remote
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