Customer Success ManagerNew York, NY (On-Site) We are looking for a business oriented, tech savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry leading products and execute data-driven marketing strategies to our largest clients. Responsibilities Train clients on how to use the AppCard platform Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy Become a product expert in the AppCard platform to best leverage AppCard’s product offering Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization Understand how to build and present AppCard’s value using data and insights Drive growth within existing clients, identify upsell opportunities and generate new revenue Understand, adapt to, and help build AppCard’s ongoing product and technology developments Develop and execute data-driven campaigns and in-store promotions Assist clients with basic troubleshooting on various software and hardware issues that may arise Work cross-functionally with implementation, development, finance, tech support, product and marketing Requirements 1-3 years years of experience Customer oriented Excellent oral and written communication skills Experience managing complex software/hardware implementation projects Tech Savvy; basic understanding of front end vs. backend Understanding of retail business needs a plus Fast and autonomous learner Provide technical and product support Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience Advantage: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite **This role is full-time from our NYC office** Salary Range: $50,000 – $65,000