Customer Support And Inside Sales

About Us

The Institute of Digital Dentistry (iDD) is a leading online education platform dedicated to empowering dental professionals with cutting-edge knowledge in dentistry.

Founded by Dr. Ahmad Al-Hassiny, iDD offers a comprehensive range of online courses, live mini-residencies, and resources covering various aspects of digital dentistry, including intraoral scanning, CAD/CAM, 3D printing, and more.

Our mission is to bridge the gap between traditional practices and the digital revolution in dentistry, providing unbiased, state-of-the-art education to dental professionals worldwide.

Job Overview

We seek a motivated and passionate Customer Support Specialist with sales experience to join our growing team.

This role will be instrumental in supporting our customer experience using our learning management system and handling purchase inquires and platform access help. You will also assist customers with information about our live and online courses and follow up on new leads.

The ideal candidate will have:

• Excellent communication skills
• Strong sales and persuasion skills
• A strong understanding of dentistry and the dental industry
• A passion for technology in dentistry
• The ability to build and maintain strong relationships with dental professionals
• Experience using CRM software (preferred)

Working hours for this position will mostly align with USA time zones.

Responsibilities - Training will be provided

• Engage with potential customers to promote and sell iDD's live and online courses
• Provide comprehensive support for online course sales, including answering inquiries and assisting with the purchase process
• Help customers with course access issues and technical support
• Collaborate with the content, marketing & platforms team to ensure successful delivery of services
• Maintain accurate customer records and sales data in our CRM system
• Create and maintain CRM Automations under guidance and update CRM technical details where required
• Conduct follow-ups with customers to ensure satisfaction and gather feedback and conduct surveys
• Assist in providing customer feedback to assist the development of courses, sales materials and product knowledge resources
• Stay up-to-date with iDD's course offerings and digital dentistry trends
• Participate in dental industry events and trade shows (if required)
• Contribute to the continuous improvement of our sales and support processes
• Coordination of scaling and leading a customer support / sales team (potential future growth)

Qualifications

• 10+ years of experience working in a dental office/clinic/lab (Dental Assistant, Technician, Dental Insurance, Treatment Planning areas)
• 5+ years of experience in sales or customer support, preferably in the dental or education industry
• Excellent verbal and written communication skills (English & Spanish)
• Strong interpersonal skills and ability to build rapport with dental professionals
• Proficiency in CRM software and Google Workspace
• Basic understanding of digital technologies and e-learning platforms
• Ability to work independently and as part of a team
• Problem-solving skills and attention to detail
• Enthusiasm for continuous learning and staying current with industry trends

What We Offer

• The opportunity to work in a fast-growing, cutting-edge dental education space
• Professional development and learning opportunities
• A collaborative, flexible and innovative work environment
• An enthusiastic team eager to make a difference

Why work with us

The Institute of Digital Dentistry (iDD) is a world leader in digital dentistry education. Through our live and online courses and our unbiased digital dentistry reviews, we have become a trusted resource for dental professionals worldwide.

We’re looking for a motivated individual who is passionate about what they do. We will invest in training if you’re interested in upskilling in certain areas. We prioritize helping our employees grow in their careers. We also offer flexible working hours and the ability to 100% work-from-home.

We’re looking for someone who can own the Customer Support / Sales space and make it their own.

Salary

Competitive industry rates depend on experience.

How to Apply

Please submit your resume, cover letter, and any other relevant information. In your cover letter, start with a sentence about a marketer who has inspired you and why. If successful, we’ll contact you regarding an initial interview.

Our recruitment window is open until the 31st of January. We will contact successful applicants and arrange an interview after this recruitment window.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Work from home

Shift:

• 8 hour shift

Supplemental Pay:

• Performance bonus

Education:

• High school or equivalent (Required)

Experience:

• Dental Industry: 10 years (Required)
• Customer Support and Sales: 5 years (Preferred)

Language:

• English (Required)
• Spanish (Required)

Work Location: Remote