Customer User Group Manager

Customer User Group Manager – Empowering Libraries, Connecting Communities

Location: Hybrid (based in Stamford, CT; 3 days in office, 2 remote)

Classification: Full-Time, Exempt

Reports to: Director of Customer Success

At Communico, we’re on a mission to help public libraries better connect with their communities and amplify the reach of their incredible resources. Our innovative platform simplifies library operations, enhances patron engagement, and fosters community growth. Now, we’re seeking a passionate Customer User Group Manager to lead and grow a thriving community of library professionals who use our platform to make a difference.

What You’ll Do

As the Customer User Group Manager, you will design and oversee an engaging, collaborative user group program to empower our library partners, foster knowledge-sharing, and shape the future of Communico’s platform. You’ll act as the bridge between our customers and internal teams, championing customer needs while creating opportunities for learning and collaboration.

Key Responsibilities

• Build Community: Establish and grow a dynamic user group for library professionals, creating a space where they can connect, share best practices, and collaborate.

• Facilitate Engagement: Host virtual and in-person meetings, webinars, and workshops that inspire participation, knowledge-sharing, and meaningful dialogue.

• Customer Advocacy: Serve as the voice of the customer, gathering insights and feedback to influence Communico’s product roadmap and strategy.

• Event Management: Plan and execute annual user group conferences, regional meetups, and other networking opportunities that bring our library partners together.

• Content Development: Create resources such as newsletters, user guides, and case studies to keep the community informed and engaged.

• Program Growth: Develop strategies to expand user group membership, including creating subgroups tailored to specific interests or challenges.

• Cross-Functional Collaboration: Partner with Customer Success, Product, Marketing, and Sales teams to align user group initiatives with company goals.

• Track Metrics: Measure participation, satisfaction, and the impact of user group activities to ensure continuous improvement.

Who You Are

You are a natural community builder with a passion for public libraries and customer success. You thrive on creating meaningful connections, facilitating discussions, and driving engagement.

Required Qualifications

• Experience: 3+ years in customer success, community management, or event management, ideally in a SaaS or technology-focused role.

• Communication: Exceptional written and verbal communication skills, with the ability to inspire and connect with diverse audiences.

• Organized: Strong project management skills, capable of juggling multiple initiatives and meeting deadlines.

• Collaborative: A team player who works well across departments to achieve shared goals.

• Tech-Savvy: Familiarity with community platforms, CRM tools, and virtual event software.

• Customer-Focused: A genuine passion for understanding and meeting customer needs.

Preferred Qualifications

• Experience working with public libraries or library technology but we get thats niche but working with similar niche communities a bonus.

• Event planning and facilitation expertise.

• Familiarity with SaaS platforms and subscription-based business models.

What We Offer

Purposeful Work: Play a vital role in supporting public libraries and the communities they serve.

Hybrid Flexibility: Enjoy a mix of office collaboration and remote work.

Generous Benefits:

• 20 days of annual leave, plus federal holidays.

• $1,000 annual personal training budget.

• Comprehensive healthcare coverage, including dental and vision.

• 401(k) retirement plan.

Why Join Communico?

This isn’t just a job—it’s a chance to make a real impact. You’ll empower libraries to better serve their communities, connect with like-minded professionals, and shape the future of a platform designed to help public libraries thrive.

Ready to Build Community and Inspire Change?

Apply today to become the driving force behind Communico’s Customer User Group and help libraries grow their engagement and impact!

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Stamford, CT 06902