Customer Care Specialist

We don’t teach drive, discipline, or organization; You need to walk in the door with it.

Please note: Applicants must provide a resume and cover letter to be considered. Specific cover letter questions are listed in the description below.

Do you desire to work with a team steeped in a culture of respect, learning, discovery, celebration, and collaboration? Are you ready to take the next steps in your personal and professional growth?

This is your opportunity to join the Food Tech space. Take it!

This is entry-level position is designed for someone who is looking to grow their skills while learning about a new industry from the ground up.

Icon Foods is a leading manufacturer of food ingredients and natural sweetening solutions. Established more than 20 years ago, the company has grown over time to include a comprehensive portfolio of healthy, natural ingredients and sweetening solutions—perfect for consumers looking to get sugar out of their diets and for manufacturers looking to replace unhealthy ingredients in their products. The burgeoning demand for manufacturers to replace unhealthy sweeteners in their formulas has uniquely positioned us as the go-to wholesale solution for today's market. Icon Foods partners with two retail branches for direct sales and customer support.

Summary

Title: Customer Care Specialist

Job Type: Full-time

• This is an entry-level position within the sales team, with a high potential for upward growth once you demonstrate excellent customer service skills, sharpen your sales tactics, and learn the science behind our products.

Salary: $55,000 annually, DOE

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday through Friday: 8AM to 5PM

Supplemental pay types:

• Potential bonuses based on KPIs

Ability to commute/relocate:

• Portland, OR: Reliably commute or planning to relocate before starting work

Work Location: One location

Duties and Responsibilities

We are putting in place a major initiative to expand our sales reach. As the customer care specialist, you will work under the direction of the director or sales & marketing to maximize the sales efforts of our wholesale team. You will also function in tandem with the marketing department and quality control team handling customer care, creating product bundles, fulfilling sample requests, maintaining inventory, and order processing.

This position will help with the maintenance and implementation of the following wholesale sales directives.

• Sample fulfillment & inventory management.
• Process and promote sales while providing excellent customer service. MUST be comfortable directing retail sales and handling customer inquiries.
• Maintain stock in fulfillment area. This includes wholesale samples, trade show inventory, and retail products.
• Fulfill wholesale orders/sample requests. This will include assembling product bundles for our fulfillment partners.
• This position will work with the quality control team to obtain custom and new product samples in a timely manner.
• This position works with our BDR to complete all aspects of customer service.
• Communicate customer needs and maintain relationships with Purchasing, R&D, & Marketing to fulfill those needs.
• Maintain customer profiles, develop relationship plans, and set targets.
• Demonstrated computer knowledge or ability to learn quickly.
• Process and track wholesale shipments.
• Communication with customers and the in-house team will be paramount here.
• Execute shipping confirmations.
• Promote customer surveys.
• This will require working closely with the marketing team.
• CRM support
• Manage document updates in the CRM system.
• Refresh snippets and templates to support the sales team.
• Monitor the customer chat lines in real time.
• Order support
• This position acts as the department liaison between sales and operations by ensuring that order updates are communicated efficiently and quickly.
• This position will cross-train with the logistics team to provide support in processing shipping quotes and ensure basic task coverage.

You will need to work independently, must be very good at self-organizing, staying on task, creating your own deadlines, and communicating your project developments and status to the team. This is a rare opportunity to join a strong, stable team in an accelerated growth period. In addition to your genuinely positive attitude, we are looking for the following skills and experience.

Qualifications

• You should be a great communicator—expressiveness, personality, and professional tone are a must.
• Have a strong advocacy for health, interest in food, and motivation to learn! We’re looking for someone who is self-motivated and dedicated to continual self-improvement.
• Comfortable with spreadsheets & learning new software. MUST be detail-oriented and thorough in your work—balancing swiftness with thoroughness will be the key to success in this position.
• You should have a great eye for aesthetics! It will be your responsibility to maintain the brand’s image while assembling large quantities of product bundles.
• You will be driven by a need to make the most of your day, so you approach work with an idea to systematize and automate wherever possible—freeing you up for next-level thinking and work.
• Would enjoy being part of a tight-knit team, who have great fun while also working diligently

If your resume is missing a couple of requirements, don’t worry! We want employees who want us. If you’re sure that Icon Foods is the right fit for your career, tell us why in your cover letter.

To apply, please submit a resume and write a cover letter that shows you've reviewed our website. We would like you to describe why this position interests you AND why joining a natural food ingredients company is something you want. Please also include details of any hobbies or work (volunteer or paid) that you would like us to know about. We want to know YOU, not just where you've worked. Find us: https://www.iconfoods.com/

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off

Shift:

• 8 hour shift

Work Location: In person