Destination Events Manager

About the Role:

The Destination Events Manager is responsible for delivering exceptional experiences for clients and visitors while promoting Albuquerque as a premier destination for conventions, meetings, events, and leisure travel. This role combines elements client services, event planning/management, sales and marketing.

Do you enjoy executing memorable events and experiences? Are you a “people person?” Are you extremely organized, and work well under pressure? If you answered yes to all of those questions, you may be a great fit for this position!

On Any Given Day, You May Be Called On To:

Client and Event Services

• Serve as a primary point of contact for meeting and convention clients, providing destination services, conducting planning visits and managing logistics related to supported events.
• Act as a liaison between clients, the Hispano Chamber of Commerce, and the partner host sites to coordinate event logistics and ensure client satisfaction.
• Develop and manage processes for improved servicing of Convention Center clients and manage the delivery of services through coordination with volunteers and vendors.
• Maintain product knowledge of local hotels, meeting facilities, service providers, attractions, caterers, and vendors.
• Plan, coordinate, and execute events from conception to completion, ensuring all aspects align with client expectations.
• Develop and manage event budgets, ensuring all expenses are tracked and reported accurately.
• Collaborate with vendors, venues, and suppliers to negotiate contracts and secure necessary resources for events.
• Oversee logistics including catering, transportation, audiovisual needs, and staffing requirements.
• Manage on-site event operations to ensure everything runs smoothly during the event.
• Evaluate the success of each event through feedback collection and analysis for future improvements.

Sales and Promotion

• Perform outreach to promote Albuquerque as a destination for conferences, seminars, and tourism through individual visits and presentations to groups and organizations.
• Conduct site visits and tours, create targeted account lists, and send RFPs to partner hotels and venues.
• Build and maintain relationships with local businesses, industry partners, and community members.
• Attend networking events, trade shows, and industry conferences to represent Albuquerque and secure new business opportunities.

Marketing and Reporting

• Drive collaboration with internal teams to develop events-related collateral and campaigns.
• Prepare and conduct presentations highlighting Albuquerque’s unique offerings.
• Develop Strategy for and manage promotional items, collateral distributions, microsite development, and support for dining and entertainment activities.
• Prepare pre- and post-travel reports, productivity reports, and ROI analyses to measure effectiveness.
• Drive department projects as needed, including domestic and international media outreach and research on hospitality trends.

Required Qualifications:

• Proven experience in event planning/management with a strong portfolio of successful events.
• Strong networking, negotiation, and interpersonal skills with the ability to build strategic relationships.
• Knowledge of hospitality, tourism, and meeting/event logistics management.
• Proficiency in CRM systems and tools like Microsoft Office Suite and Google Workspace.
• Exceptional communication skills (phone, written and in-person)
• Client satisfaction oriented (“people person”)
• Problem-solving skills
• Ability to operate well under pressure and multitasking with ease
• Strong time management skills; ability to meet deadlines
• Strong work ethic
• Ability to travel and work flexible hours, including early mornings, evenings, and weekends when needed
• Current passport or ability to obtain one for international travel.
• Possession of personal transportation with appropriate insurance for travel within New Mexico.

Desired Qualifications:

• Bachelor’s degree in business administration, hospitality, marketing, communications, or a related field.
• Fluency in Spanish (oral and written).
• Familiarity with Albuquerque’s hospitality industry and cultural assets.
• Basic understanding of financial statements and budgeting.

Physical Demands:

• Prolonged sitting or standing for extended periods.
• Frequent walking, bending, stooping, and reaching.
• Occasional lifting of up to 20 pounds.
• Ability to drive, ride in vehicles, and travel by air.
• Capability to work in varied environments, including confined spaces, extreme temperatures, or noisy settings.

About the Albuquerque Hispano Chamber of Commerce:

The Albuquerque Hispano Chamber of Commerce (Hispano Chamber) has been dedicated to improving economic opportunities and education in Albuquerque and New Mexico since 1975. With approximately 1,400 members, the Hispano Chamber is the largest Hispanic chamber in the country and the largest chamber of commerce in New Mexico. Focused on small business growth and wealth creation, the Chamber’s mission is to promote economic development, enhance opportunities, and provide business and workforce education, with an emphasis on Hispanic and small businesses.

Our Values:

• Inclusive: Advocating for and celebrating diversity while being hospitable to all.
• Resourceful: Creatively finding solutions and achieving goals.
• Energetic: Passionate, committed, and positive.
• Nurturing: Supportive and empathetic toward others.
• Honest: Communicating truthfully and kindly.
• Respectful: Honoring colleagues and workplace relationships.
• Communicative: Sharing clear, concise, and timely information.

EEO Statement:

The Albuquerque Hispano Chamber of Commerce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected status under state or federal law.

Disclaimer:

This job description is intended to outline the general nature and level of work performed in this role. It is not an exhaustive list of all duties, responsibilities, and qualifications required. The employee may be required to perform additional tasks as assigned by their supervisor in compliance with federal and state laws.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Weekends as needed

Work Location: In person