Development & Communications Coordinator

POSITION SUMMARY

The essential role of the Development & Communications Coordinator is to support the Development Team with marketing, events, grants, and other administrative tasks. This team member will craft tailored donor communications such as newsletters, social media posts, letters, and emails. They will also work closely with our staff and graphic designer to support our branding efforts. In addition to marketing tasks, the person in this position will assist with the planning and execution of all fundraising and stewardship events. Alongside this work for the development team, this position will provide support with client and volunteer communications for the operations and programs teams to ensure broad and clear distribution of information about services and programs. They will also be tasked with administrative duties including but not limited to event platform management, processing donations, gift receipt letters, and bulk mailings. Finally, the candidate will assist with grant management, including preparing and proofreading proposals and working with staff to obtain any data needed for grant applications and reports.

The ideal candidate must be independent, motivated, organized, detail-oriented, and skilled at interfacing with donors and the public. This is a full-time position and standard hours are from 8:00am – 4:00pm Monday through Friday. Hours may vary occasionally for special programs and events. This position currently works remotely, occasionally going into the office to support Programs and Operations staff or joining in-person Development team work sessions off-site.

KEY RESPONSIBILITIES

Donor Stewardship

• Craft clear, concise, and compelling donor-centric communications and marketing pieces that represent how contributions are being utilized to serve our community members in need.
• Provide excellent customer service to constituents that visit, call, or email the food bank.
• Keep track of recurring donations and follow-up with donors to update payment information and troubleshoot as needed.

Social Media

• Manage the organization’s social media platforms including creation of year-long content calendar, strategic planning, content gathering and creation, and scheduling.

Gift Receipt Letters

• Clean mailing lists, run mail merges, print, prepare, and mail to maintain quality control and timely donor stewardship.

Newsletters – Quarterly e-newsletters and semi-annual print newsletters

• Plan, gather, create, and edit content.
• Write and prepare supportive content and platforms.
• Layout content.
• Update distribution lists.
• Coordinate printing and bulk mailing on print newsletters.

Email

• Plan, write, and create donor-centric communications to promote events and programs.

Event Support

• Work closely with the Development Director and the Partnerships & Events Coordinator to provide logistical and administrative support for annual special events such as Recipe for Hope, Turkey Trot, Illuminating Hope, and Leadership Summit.
• Assist with solicitation and management of event sponsorships.
• Implement and track event sponsor benefits.

Marketing

• Draft and distribute press releases.
• Evaluate and implement digital, print, and other advertising opportunities.

Website

• Act as the staff lead on website troubleshooting, updates, and redesigns and as the liaison between the organization and the CMS provider(s).

Grants

• Participate as an active member of the grants team, including maintaining the grants matrix, updating basic grants information, researching grants, preparing applications for writing, and reporting.

Content Creation

• Design and create occasional flyers, posters, social media, digital, print, and website assets (a graphic designer is used for most event-related assets).
• Edit videos as needed for events, social media, etc.

Administrative Tasks

• Perform regular development administrative tasks and lead volunteers on projects as needed.
• Coordinate large mailings, including mail merges, coordinating volunteers to help with mail preparation, and sending mail via bulk mail with USPS.
• Gather and maintain updated data on need, demographics, statistics, food insecurity outcomes, etc. as needed by the Development team.

Additional Responsibilities

• Act as an ambassador for the Issaquah Food & Clothing Bank to help educate the community and grow our support base.
• Provide administrative and program support to fellow department team members, as well as outside departments as needed.
• Assist the Data and IT Strategy Manager with data entry and clean up as needed.
• Attend training as requested.
• Perform other duties as assigned by supervisor.

QUALIFICATIONS

Education/Experience

• Associate or bachelor’s degree and two years of related experience preferred. Experience working in a food pantry or non-profit is a big plus!

Knowledge, Skills, and Abilities

• Highly competent at content creation with experience in donor-focused communications and demonstrated success utilizing marketing fundamentals.
• Comfort with reaching out to stakeholders and collaborating with team members to develop content for testimonials.
• Experience with supporting details around large and complex events.
• Knowledge of grant writing and fundraising fundamentals.
• Proficiency with social media platforms, including Hootsuite.
• Experience with mail merges.
• Competency with general office equipment and proficient computer knowledge.
• Competency with Microsoft Office (especially Word and Excel), database systems, and online reporting tools. Knowledge of customer service and how to lead a team in providing quality services.
• Ability to organize, set and pivot priorities quickly, and meet deadlines with a high attention to detail in a busy environment.
• Ability to organize, lead, and motivate volunteers.
• Ability to exercise good judgment and discretion, maintaining the confidentiality of clients, donors, co-workers, and agencies.
• Ability to relate well to individuals of all backgrounds and socioeconomic levels.
• Ability to communicate effectively with clients, donors, volunteers, and co-workers verbally and in writing.
• Comfort and ability to promote the organization in public-facing settings and events.
• Ability to work independently with a minimum of supervision while employing effective time-management skills.
• Ability to maintain a flexible schedule, including being able to work occasional evening and weekend hours as needed with advance notice.
• Experience using Google Analytics, content management systems, and marketing email systems.
• Experience with web content, tools, and file standards.
• Preferred knowledge base of Blackbaud Raiser’s Edge or similar CRM platform.
• Preferred experience using Canva.
• Preferred experience using Adobe Creative Cloud products, including Photoshop, Illustrator, and Premiere Pro.

Job Type: Full-time

Pay: $27.50 - $29.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Issaquah, WA 98027 (Required)

Ability to Relocate:

• Issaquah, WA 98027: Relocate before starting work (Required)

Work Location: Hybrid remote in Issaquah, WA 98027