Digital Banking Applications Administrator

Full Time • Oak Creek, WI, United States of America

nan - nan (Yearly) Added 2 days, 14 hours ago

Summary

LOCATION

Full-time in-office position at 27th St. and College Ave., Oak Creek, Wisconsin.

QUALIFICATIONS

Minimum of 5 years in banking, retail, or technical support, with a preferred Bachelor's degree in business administration. Strong written and verbal communication skills, proficiency in Microsoft Office, and project management capabilities are essential.

RESPONSIBILITIES

Oversee digital banking operations, enhance customer experiences, process banking functions, assist with training, monitor reports, and conduct product reviews and market research.

INDUSTRY

Banking and Financial Services

SHORT DESCRIPTION

Responsible for operational and technical duties of Digital Banking, ensuring a best-in-class experience for customers while supporting internal teams and enhancing digital banking processes.

Overview:

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

The Digital Banking Application Administrator is responsible for operational and technical duties of Digital Banking. This specialist supports both internal and external customers, offering customer service to ensure the digital banking application delivers a best-in-class experience.

Compensation: $60,000+ depending on experience.

This is a full-time in-office position located in our corporate headquarters at 27th St. and College Ave. in Oak Creek, Wisconsin.

Responsibilities:

Be one of the go-to people for digital banking knowledge within the bank, including knowledge of processes, systems, policy, and procedures.
Ensure unparalleled customer experiences in our digital banking channel. Resolve customer complaints and issues promptly and communicate all customer service-related issues and problems to management.
Process digital banking operational functions; complete and maintain digital banking product and service documentation, procedures, and forms.
Assist in developing and maintaining training on digital banking products and act as a resource for Tri City bankers.
Monitor daily, monthly and quarterly reports regarding digital products.
Proactively look for ways to solve digital banking problems and to improve digital banking processes, reporting, etc.
Assist in periodic reviews of product offerings or bundling, customer surveys, and recommend product and service upgrades and enhancements to meet competitive products.
Participate in implementing new Digital Banking products, testing, and post-implementation support of online banking service products, including product marketing, to increase awareness and adoption rates both internally and externally.
Assist in preparation and research pertaining to auditing, examinations, and monitoring requests.
Perform market research to stay abreast of the rapidly evolving digital channel space.

Qualifications:

A minimum of 5 years of banking, retail or technical support experience.
Bachelor’s degree in business administration or related field or equivalent work experience is preferred.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office suite. General proficiency in web-based software solutions.
Project management skills with an ability to work simultaneously on concurrent tasks.

Why Join Us:

Community Impact: Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.
Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
Celebration of Success: Join a team that values and celebrates individual and collective achievements.
Work Life Balance: No early mornings or late nights, enjoy a predictable schedule with major holidays off.
Great Employee Benefits that start on the 1st of the month after your hire date!
- Part-Time:
- - 401(k) with company match**
  - Up to 20 hours of paid vacation after 3 months
- Full-Time:
- - 401(k) with company match
  - Tuition reimbursement
  - Medical, dental, and vision coverage
  - Paid vacation and more!

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or hr2@tcnb.com

(**Must be 21 to enroll in 401(k), and must work an average of 20+ hours per week in order to be eligible for paid vacation.)

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