AAA The Auto Club Group

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Digital Experience Intern

Full Time • Mi, MI, United States of America

nan - nan (Hourly) Added 5 hours, 44 minutes ago

Summary

LOCATION

Remote work with potential occasional travel for meetings and activities.

QUALIFICATIONS

Current college junior enrolled in a related bachelor’s degree program with a minimum 3.0 GPA, strong analytical and communication skills, and familiarity with web analytics and CMS platforms.

RESPONSIBILITIES

Create digital marketing journeys, implement A/B tests, collaborate on digital solutions, leverage analytics for optimization, and improve ACG's overall digital experience.

INDUSTRY

Membership, Travel, Insurance, and Financial Services.

SHORT DESCRIPTION

Intern with AAA The Auto Club Group's Digital Marketing team to enhance digital marketing strategies and optimize the customer experience through analytics and collaborative projects.

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

-JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD-

Why Intern with the AAA The Auto Club Group (ACG)

The ACG Internship Program aims to provide a rich, relevant, and rewarding experience for college students. Interns will have weekly touch-bases with the Internship Team and meet virtually with executives from around the organization. The goal of the program is to provide interns the opportunity to connect, network, and grow as they work on department-specific projects and is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization.

In this position with the AAA ACG Digital Marketing team, you will:

Create digital marketing journeys and measure campaign effectiveness
Implement, measure, and report on website A/B tests
Create website CMS content
Collaborate with business stakeholders to identify and test digital experience solutions, including personalization
Leverage website analytics to identify areas for improvement & optimization

A DAY IN THE LIFE of a Digital Experience Intern

ACG is seeking an outgoing, motivated student to join our team as a Digital Experience Intern. In this position, you will have the opportunity to:

Drive real, measurable impact through A/B testing & website optimization/personalization
Analyze and help improve ACG’s overall digital experience
Learn more about ACG’s business lines, including Membership, Insurance/Financial Services, and Travel
Collaborate with stakeholders across the entire Marketing organization, across all business lines

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications:

Must be:

At least a junior currently enrolled in a bachelor’s degree program at an accredited university, studying a related field (e.g., Marketing, Consumer Behavior, Computer Science, Analytics, Business Administration, etc.) with a 3.0 GPA minimum

Legally authorized to work in the U.S

Must have:

Skills:

Strong interpersonal skills, communication skills (oral and written), organization skills, and strong situational adaptability

Strong analytical and critical thinking skills

Strong problem-solving skills and attention to detail

Ability to work in a fast-paced, dynamic environment

Ability to multi-task and appropriately prioritize tasks to ensure timely solutions to problems that meet business line goals

Experience with PC software applications (e.g., Word, Excel, PowerPoint, etc.)

Familiarity with web browser development tools and CMS platforms
Familiarity with Google Analytics or other website performance analysis tool

Knowledge of:

Basic understanding of statistics and data analysis
Familiarity with creating and interpreting website traffic reports and A/B testing scenarios

Ability to:

Learn the full range ACG products, services and functions to perform the responsibilities of assigned job

Assist internal/external stakeholders in response to questions, requests and resolution of problems

Review records, system files, reports, etc. to ensure correct information is reflected and/or assigned

Gather data and prepare/track reports

Assist and/or develop reports/presentations/recommendations for management review

Communicate effectively with others in a work environment and with the public

Rotate within department/field location to cross-train on various business line functions

Work independently and on teams

Preferred Qualifications:

Ability to learn and adapt to corporate cultures and processes and provide own relevant and effective experience and best practices

Be comfortable in an environment where responsibilities are broadly defined, resources are limited, and collaboration is critical to success

Supervisory Responsibilities:

None

Compensation and Time Commitment

The Auto Club Group will provide compensation of $19.50/hour for 40 hours/week. The interns will be expected to report during the hours of 9:00am – 6:00pm (ET) Monday through Friday for the duration of the program’s twelve (12) weeks. Our summer internship runs from May 19th through August 8th, 2025.

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

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