Digital It Program Manager

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Program Manager provides leadership, management, and direction for programs and investments across the Digital Technology portfolio. Will support multiple programs and/or portfolios which will include multiple projects with various degrees of complexity, primarily medium to high complexity. Supervisory responsibility for Project Managers supporting Program or Portfolio of projects – including development, training, mentoring/coaching, oversight, guidance, and risk/issue or conflict resolution.

The Program Manager will be responsible for supporting the implementation of the Digital Tech operating model in partnership with the Delivery, Product and Engineering teams. This role will direct transformation initiatives for activating and scaling the digital operating model and ensures organizational change management, communications, learning and development resources are provided to enable capability growth and accelerated adoption of the new ways of working.

How You'll Shine:

• Oversees continuous communication to business and Technology leadership, project managers, project teams, customers, vendors, and sponsors regarding the status of the program or portfolio. Partners with sponsor to provide program progress and status updates to executive leadership.
• Supports the monthly, quarterly and annual capital investment planning, reporting and adjustments for the Digital Technology Portfolio and in alignment with enterprise IT forecasting processes.
• Plans and facilitates the key ceremonies across the 3 operating tiers of the Digital Operating Model and ensures business intake priorities facilitated via the Product Office are managed within the approved IT capital investment priorities whether they are new product capability, tech modernization or aspirational business requests.
• Implements and makes recommendations to improve established processes supporting the digital operating model, including Agile and Product Management processes. Effectively tracks and reports on key metrics and KPI’s across the Digital portfolio to ensure quality and value targets are achieved.
• Performs other duties as needed

Travel Requirements

• Ability to travel will be necessary for this position to meet with Business partners and field operational leaders as needed. Travel will be domestic US travel.
• Travel for this position will be generally less than 10%

What You'll Bring:

• 4-year degree, MBA preferred or equivalent work experience
• Agile, Scrum or SAFe certification or experience preferred
• PMI Certification, Lean Six Sigma Green Belt or Black Belt Certification will be beneficial
• Strong leadership, facilitation, negotiation, mentoring and personnel management
• Experience managing resources – including establishing development plans, coaching/mentoring, & conflict resolution
• Experience managing program level and project financials, schedules, scope and risks using established methodology.
• Experience managing internal and external client expectations on program requirements and deliverables
• Experience leading large and diverse IT project teams in a matrix environment – including internal resources, vendors, onsite and co-located teams, and ensuring successful completion of all phases of complex programs
• Experience leading medium to large scale new application development or infrastructure deployment projects
• Experience with and knowledge of multiple systems development life cycles, (i.e. Iterative, Agile, Waterfall, etc).
• Experience in procurement management of large projects – including identifying procurement / vendor needs, selecting vendors, managing relationships, & monitoring performance
• The ability to work on multiple competing priorities
• Possess excellent written and oral communication skills, including experience communicating at a Senior Leadership level
• Experience with Atlassian Jira and Confluence or equivalent toolsets
• Experience with Clarity PPM or other Portfolio / Program Management Software
• Proficient in Microsoft Office products including Outlook, Excel, Word, and PowerPoint, Visio?
• 7+ years of experience in a Project and/or Program Management role with a strong background in team development and Program Management office as well as leading large programs.
• 5+ years in an information technology capacity with understanding of various technologies including, applications, databases, networking, telecommunications and connectivity
• 3+ years' experience with Agile Projects preferred
• Preferred experience in one of the specific business areas is preferred:
  • Travel and Hospitality Services
  • eCommerce
  • Customer Service, including Reservations
  • Resort Management
  • Sales & Marketing
  • Information Technology

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.