Digital Marketing Account Manager

What you will do:

• Develop effective digital marketing strategy for your client roster based on their scope of work and engagement
• Manage a book of business with approximately 15-25 clients in your portfolio (portfolio size may vary)
• Lead best-in-class client kickoffs and meetings ensuring clients are confident with your expertise in campaigns and strategies
• Prepare meaningful and thoughtful deliverables including roadmaps, strategy decks, campaign analyses and analytics reports
• Act as the face of the agency for your client roster
• Collaborate and partner relentlessly with digital specialists to stay current on the execution of your client’s work
• Collaborate with team members responsible for ad creation, analytics reports, internal and external memos and client recommendations
• Measure and analyze account performance, communicating findings, insights and recommendations on a regular basis
• Ability to grow accounts: upsell and cross-sell effectively, hitting both retention and growth targets
• Create strong retention of existing clients

What you bring:

• Bachelor's degree in Communications, Marketing, Advertising, Public Relations, or a related field
• 1-3 years of experience as a digital account manager or similar role in a digital marketing agency
• Experience at an advertising, marketing or communications agency
• Up to date knowledge of digital best practices, marketing strategies and social media management
• Experienced with delivering strategies in Google Ads, Meta Ads, Youtube, Display, Nonprofit Fundraising, & Google Analytics
• Knowledge of how tracking works within Google Analytics, Google Tag Manager, Meta and others
• Deep understanding of the digital media ecosystem and related best practices for incumbent and emerging platforms
• Understanding of email marketing and experience across several email marketing platforms
• Unrelenting initiative and resourcefulness to continually grow as a leading digital marketer
• Ability to thrive and work in a fast-paced environment
• An undeniable passion for digital marketing and the nonprofit sector
• Strong project management skills with the ability to juggle multiple workstreams across disciplines and managing to SOW scoped hours and sold-in margin
• Ability to forge strong relationships with clients and cross-discipline internal teams
• Permanent U.S. Based remote role.

What we provide:

• Starting salary band: $60,000 to $65,000 based upon relevant experience
• Remote first culture - freedom to work from anywhere
• Unlimited PTO - talk about work/life balance
• Brand new Macbook - latest tech so you are equipped
• Tax-free remote stipend for FTE’s - help with expenses
• Of course the usual FTE package - health, dental, vision, life insurance; STD/LTD, 401K w/ company match

Interview Process

• First round interview with member of People Team (30 minutes)
• Second round interview with Account Director (45 minutes)
• Third round interview - Case Study: mock client call (1 hour)
• Background and reference check
• • All interviews and reference checks are conducted via Zoom