Digital Media Manager

About The Narrative Project:

The Narrative Project is Connecticut’s only anti-racist communications agency, focused on equity, oriented to justice, and dedicated to providing high-quality public relations and full-service communications for mission-driven organizations. Through collaborative communications consulting, The Narrative Project helps emerging and established mission-driven organizations reach their diverse publics, build their image, further their mission, and achieve their goals.

We don’t have clients at The Narrative Project. We have partners.

Traditional consulting relationships are far too transactional. As a work-for-hire relationship, they don’t require the consultant to be mission-aligned or values-based; they don’t necessitate developing a true relationship between the client and consultant; and they lend themselves to the mistreatment of the consultant or a lack of work/life balance resulting in burnout. We seek to change this.

At The Narrative Project, we’re zealots for the missions we serve. We call the organizations we support Partners, not clients​​, because 1) we work exclusively with mission-aligned organizations, 2) we take a collaborative approach to communications management, and 3) we expect our partners to adhere to our core values of community care when working with our team.

Job Description:

Our Digital Media Manager plays a key role in shaping our partners’ owned media strategies. This position is perfect for a multi-talented creative who can confidently manage web development, email marketing, and graphic design to deliver cohesive and compelling content across digital platforms. This position serves as an all-around capacity add for our Account Executives through the management of web projects and newsletters. Some video production/editing and photography experience is preferred.

As a Digital Media Manager, you will lead the creation, management, and optimization of owned media platforms to support the goals of our partners. Your primary responsibility will be web development—building, maintaining, and enhancing websites for partners to amplify their impact. You’ll also design visuals, create and execute social media content, write newsletters, and contribute to creative projects that span our entire portfolio.

Our Digital Media Manager works collaboratively with our internal team and external partners to deliver innovative, equity-centered solutions that meet and exceed expectations. They ensure that every project reflects our commitment to impactful storytelling and aligns with the unique needs of each partner. Successful Digital Media Managers are strategic thinkers with a hands-on approach to execution. They are experts in balancing multiple priorities while ensuring quality and timeliness. They work collaboratively across disciplines—including social media, graphic design, and content creation—to deliver results that position our partners for success. Adaptability, a growth mindset, and a commitment to justice and equity are key traits for excelling in this role.

Key Responsibilities:

Responsibilities will vary according to the accounts but may include a combination of:

• Web Development (Primary Focus)
• Design, build, and maintain websites using platforms like WordPress, Squarespace, or other CMS systems
• Ensure all websites are optimized for UX, accessibility, SEO, and mobile responsiveness
• Manage updates, troubleshoot issues, and perform regular site audits
• Collaborate with partners and internal stakeholders to plan and execute website projects
• Graphic Design
• Develop graphics and visuals for websites, social media, newsletters, and other marketing collateral
• Maintain consistent branding across all projects and platforms
• Email Marketing & Content Writing/Creation
• Design and write newsletters that align with brand messaging and resonate with target audiences
• Draft content as needed to support communications goals
• Project Collaboration
• Partner with colleagues and external stakeholders across our portfolio to deliver cohesive and innovative solutions for web and creative projects
• Manage timelines, budgets, and priorities for multiple projects simultaneously
• Video & Photography (Preferred)
• Edit short-form content for social media, websites, and campaigns
• Incorporate animations, captions, and other enhancements to produce polished, professional videos
• Other duties as needed

Key Skills:

• Proficiency in web development tools and CMS platforms (e.g., WordPress, Squarespace, HTML, CSS)
• Strong knowledge of Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects) or equivalent tools
• Experience managing email marketing campaigns, including designing, segmenting, and analyzing performance using platforms like Mailchimp, Constant Contact, or similar tools
• Basic to intermediate video editing and animation skills (preferred)
• Ability to adapt and switch between brand voices representing a wide variety of brands
• Project management

Qualifications:

• 3+ years of experience in web development, creative design, or a related field
• Demonstrated ability to manage multiple projects with competing priorities
• Experience creating content for diverse audiences, especially in culturally responsive or justice-focused contexts
• Strong organizational and time management abilities
• Excellent written and verbal communication skills
• Collaborative mindset with a solutions-oriented approach
• Experience working with nonprofit or public interest advocacy clients involving media relations, or demonstrated equivalent expertise from related sectors such as non-profit, community government, agency, or philanthropy
• Relevant college experience in web development, interactive digital design, graphic design, or marketing and 3-5 years of work experience, or some combination of experience and education
• Recent agency background is preferred

Benefits:

• Health, Dental, and Vision insurance stipend
• Paid and coordinated time off
• Compressed work week
• Hybrid remote work schedule
• Commuter stipend
• 401(k) matching

Status:

Full-time, exempt

To Apply:

All interested parties should upload a resume and cover letter explaining their interest in mission-driven change communications and how they adopt the ideals of antiracism in their professional practice and personal routine. Please include your social media handles, LinkedIn account if applicable, and writing samples.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Required)

Experience:

• Writing Skills: 3 years (Required)
• Communication skills: 3 years (Required)

Ability to Relocate:

• New Haven, CT 06510: Relocate before starting work (Required)

Work Location: Hybrid remote in New Haven, CT 06510