Digital Website Content Writer

The Digital Content Developer will work closely with our cross-functional project team focused on building and improving the clients websites and digital assets.

Your work will involve assessing customer needs and creating high impact content for web pages, digital applications, chatbots, user guides, and other customer-facing assets. An ideal candidate should know content inside and out – how to structure it, how to write it, how to apply it in user-focused page design, and how to track its effectiveness. You must be an expert copywriter who knows how to communicate user benefits over features. And you must also show a high level of mastery of content taxonomy, SEO, service design, and optimizing customer journeys.

Experiences Required for This Role

Website Content Writing

SEO and analytics

Content Lifecycle Governance

• Proficient in Sitecore 10.2
• Bachelor's degree in UX, Web Design, Communications, Marketing, English, Journalism, or related field
• 3 years of website content writing for a company or institution in a full-time role with defined project-driven goals
• Proficient in Digital content standards and plain language guidelines
• Experience with chatbots, search consoles, and helpdesk services
• Proficiency with content tools, especially development, inventory/auditing, and SEO tools
• A portfolio of published online content
• Industry certification in a field-related discipline
• 1 year of experience using customer relationship management platforms such as Salesforce
• 1 year of experience using Google Analytics (preferable GA4)
• 1 year of experience using data dashboard software like Power Bi

Job Type: Contract

Pay: $60.00 - $70.00 per hour

Schedule:

• 8 hour shift

Experience:

• Website content writer/ UX writer: 6 years (Required)
• AI chatbots: 3 years (Required)
• sitecore: 2 years (Required)
• Salesforce: 2 years (Required)
• GA4: 2 years (Required)
• Power BI: 3 years (Required)

Work Location: Remote