Director, Design Enablement

As the Director of Design Enablement, you’ll oversee three critical areas of enablement for the Experience Design team: design operations, content design and Best Buy’s enterprise design system. In addition, you’ll identify and resolve gaps within the Experience Design and Research team’s day-to-day operations. You’ll work closely with cross-functional partners in Experience Design, Research and Product to ensure that systems and standards are in place and consistently executed. You’ll lead multiple experience design teams, leading 15 to 20 people.

This role is hybrid, which means you will work some days on site at a Best Buy location and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you’ll do

• Lead an enterprise-wide strategy for design system and content design
• Provide experience design system and content design thought leadership and influence across the company
• Work with business, product and technology leaders across the organization to understand market needs and vision
• Understand industry best practices for design operations and develop processes, tools, and trainings to ensure consistency
• Work closely with product and engineering partners to ensure the work of the Experience Design and Research team is well understood and integrated into Best Buy’s product model
• Identify needed skills and capabilities and work to fill as needed, including recruiting, hiring and training

Basic qualifications

• 10 years of experience as a practitioner with a background in experience design (e.g. UX Designer, Content Designer, Service Designer, Product Designer, Researcher or Strategist.)
• 8 years of direct experience leading experience design teams
• 5 years of eCommerce development and optimization

Preferred qualifications

• Bachelor's Degree (4 yr) in Graphic Design, Multimedia, Information Architecture, Communication, Marketing, Journalism, Human Computer Interaction, Instructional or Graphic Design, related field or Equivalent Industry Experience.
• Case studies of previous work experience that demonstrate advanced knowledge and skill in experience design and leadership
• Working knowledge of experience design tools, design thinking facilitation techniques and methods to teach others these ways of working
• Previous experience working with technical product teams or retail operations

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Commission-based sales incentives
• Generous employee discount
• Physical and mental well-being support

About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Position Type: Full time