Director, Membership & Engagement

Job Title: Director, Membership & Engagement

Department: Membership & Engagement

Reports to: Chief Programs & Membership Officer

Location: Remote

Employment Type: Full-time

Salary Range: $92,000 - $109,250

Band: Level 6

Position Summary:

The Director of Membership & Engagement is responsible for developing, overseeing, and managing the strategic initiatives designed to engage, recruit, retain, and cultivate NSBE’s diverse membership. This includes chapters, communities (both domestic and international), individual members, and volunteers. The Director will collaborate closely with the Board National Membership Chair and the Membership Zone/Committee to establish and manage performance metrics. This role will ensure a high level of member satisfaction, efficient data management utilizing Fonteva, Help Scout Zapier, and Trello and the Director ensures high member satisfaction, efficient data management, and the successful execution of campaigns and events.

Duties and Responsibilities:

Team Management (35%):

• Lead, coach, and support the Membership team through performance reviews, development plans, mentoring, and training.
• Ensure effective communication and progress toward team goals.

Membership Strategy (30%):

• Develop and implement strategies to recruit, retain, and engage NSBE members, fostering membership growth and refining NSBE’s value proposition.
• Collaborate with the National Membership Chair and Membership Zone to create annual growth and retention plans.
• Oversee the development and execution of membership campaigns and events to enhance engagement and retention.
• Establish and manage performance metrics, membership structures, services, benefits, and policies.
• Ensure data integrity and accurate reporting through effective data management processes.
• Partner with IT to optimize Fonteva system operations for better tracking and analysis.
• Evaluate and manage joint membership agreements with partners.
• Administer, analyze, and report results from membership surveys.
• Ensure timely and professional responses to all membership inquiries.

Volunteer Engagement (15%):

• Lead NSBE’s volunteer engagement efforts, establishing standard reporting procedures and tools for staff and volunteer leaders.
• Oversee volunteer management for key events, including NSBE’s regional conferences and annual convention.
• Collaborate with the Marketing & Communications team to ensure strategic communication with volunteer leaders.
• Support the Chief Programs & Membership Officer in planning and execution of annual leadership initiatives and meetings.

Budget & Financial Oversight (10%):

• Develop and manage the Membership Department budget, leading annual planning in alignment with approved financial targets.
• Reconcile membership dues for traditional and joint partnerships in collaboration with Accounting and Finance.

Registration Oversight (10%):

• Collaborate with the Operations Team to develop project plans and timelines for events such as Fall Regional Conferences and the National Convention.
• Lead the on-site registration at key events ensuring high-quality service.

Additional Duties and Responsibilities:

• Strategic thinking and leadership to align initiatives with organizational goals.
• Excellent communication and interpersonal skills to engage a wide range of stakeholders.
• Strong analytical skills with attention to detail.
• Effective management of multiple projects and deadlines.
• Commitment to fostering diversity, equity, and inclusion.

Qualifications:

• Bachelor’s degree in business, marketing, or a related field (advanced degree preferred).
• 7–10 years of experience in membership management, including strategic planning and team leadership.
• Proven success in growing membership, enhancing engagement, and managing volunteer networks.
• Proficiency in membership database systems; experience with Fonteva, Salesforce, or similar platforms preferred.
• Demonstrated ability to collaborate across departments and lead diverse teams.
• Strong budget management and resource allocation skills.

Job Description Disclaimer

NSBE is an equal opportunity employer committed to diversity, inclusion, and equity in the workplace. We encourage individuals of all backgrounds to apply.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to walk. The employee must regularly lift and/or move up to 10 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS (for FT positions only):

Full-time employees are eligible for company benefits, including the option to work remotely, vacation and personal time off, 100% company-paid medical, dental, vision, short-term and long-term disability, life insurance benefits, eleven paid holidays, a 401(k) plan that matches up to 4%, and much more.

TRAVEL:

Travel is required for the Annual National Convention, Fall Regional Conferences, National Transition and Leadership Conferences. Occasional travel to other conferences, chapters, and other industry- related events may be required and assigned by management.

LIMITATIONS AND DISCLAIMER:

The above position description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job- related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills, and/ or abilities. To perform this position successfully, the employee must possess the abilities or aptitudes to perform each duty.