Director Of Operations – Sports Training Facility

Overview
Seeking an experienced and highly organized Director of Operations to oversee and manage the day-to-day operations of our premier sports training facility. The Director of Operations will play a critical role in ensuring the facility runs smoothly, efficiently, and safely while providing exceptional service to our athletes, coaches, and staff. This position requires a strong leader with a background in sports management, exceptional organizational skills, and a passion for sports.

We provide top-tier training and development for athletes at all levels. With state-of-the-art equipment, experienced trainers, and a passion for sports, we offer a comprehensive training environment designed to help athletes achieve their goals. Join our team and help shape the future of athletes in our community!

Key Responsibilities:

• Facility Management:
• Oversee the daily operations of the sports training facility, ensuring all areas are clean, organized, and well-maintained.
• Manage the scheduling of training sessions, camps, tournaments, and other events, ensuring optimal use of facility space.
• Coordinate maintenance and repair of facility equipment.
• Ensure that safety protocols and facility guidelines are being followed at all times by staff, athletes, and visitors.
• Staff Management:
• Hire, train, and manage operational staff, including facility attendants, trainers, and administrative staff.
• Develop and maintain performance metrics for staff and provide regular feedback to ensure quality service delivery.
• Foster a positive, collaborative work environment and ensure high employee morale and engagement.
• Program Coordination:
• Collaborate with the training staff to design and implement training programs and schedules that meet the needs of athletes.
• Work closely with the marketing and sales teams to promote facility programs, services, and events to increase enrollment and participation.
• Oversee registration processes, payments, and client communications to ensure seamless customer experiences.
• Implement the onboarding process for all teams and be the point person for communications with coaches and parents.
• Support team needs, including organizing and implementing team tryouts, scheduling practices and trainings, etc.
• Customer Relations:
• Serve as a point of contact for parents, athletes, and facility clients, addressing inquiries and resolving issues promptly and professionally.
• Create and maintain strong relationships with clients to encourage repeat business and customer satisfaction.
• Organize and oversee special events, camps, and tournaments to engage the local community.
• Marketing and Growth:
• Collaborate with the marketing team to create promotional campaigns for programs, camps, and special events.
• Track customer feedback and market trends to improve the facility’s offerings and ensure competitive advantage in the market.
• Compliance and Safety:
• Ensure that the facility complies with local regulations, insurance requirements, and safety standards.
• Oversee risk management efforts, ensuring all staff are trained in emergency procedures and that the facility maintains a safe environment.

Qualifications:

• 3-5+ years of experience in facility operations, management, or a similar role within the sports or fitness industry is required.
• Bachelor’s degree in Sports Management, Business Administration, or related field (preferred).
• Strong knowledge of sports, preferably with prior playing and/or coaching experience.
• Proven leadership and staff management experience with a track record of building and maintaining high-performance teams.
• Strong organizational, problem-solving, and multitasking abilities with high attention to detail.
• Excellent communication and interpersonal skills to interact with staff, clients, and vendors.
• Ability to work flexible hours, including evenings and weekends, to accommodate the needs of the facility.
• Proficiency in Microsoft Office Suite and facility management software.

Preferred Qualifications:

• Experience in sports marketing and promotions.
• Familiarity with CRM systems and membership management tools.
• CPR and First Aid certification (or willingness to obtain).

Physical Requirements:

• Ability to stand, walk, and move about the facility as needed to oversee operations.
• Ability to lift up to 50 pounds for equipment handling and facility maintenance.
• Comfortable working in various weather conditions for outdoor practices or events.

Benefits:

• Competitive salary based on experience.
• Opportunity for bonuses above base salary.
• Paid time off (PTO) and holidays.
• Professional development opportunities.
• Discounts on training services and facility programs.
• A dynamic, team-oriented work environment in a growing sports facility.

Assessment:

• As part of this hiring and application process, we are asking candidates to take this assessment. Thank you.
• https://apply.select.wonderlic.com/R37QPM

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Lubbock, TX 79424 (Required)

Work Location: In person