E-Commerce Associate (Chinese Bilingual Preferred)

Join our team at LA Timepieces, a leading E-Commerce luxury-watch company based in Chino Hills, CA. With over 15 years of experience in the industry, we take pride in providing exquisite timepieces to our customers. If you're passionate about luxury watches and dedicated to delivering exceptional service, we invite you to explore our opportunities and be part of our mission to help every customer find their perfect timepiece!

We are seeking a motivated Associate who will be responsible for the following:

· Customer Service: Responding to customer inquiries and concerns via email, phone, or chat. Providing assistance with product selection, order tracking, returns, exchanges, and resolving issues.

· Order Processing: Processing online orders, including order verification, payment processing, packing, and coordinating shipping and delivery.

· Inventory Management: Storing, managing, and monitoring inventory. Coordinating with the inventory and fulfillment department to ensure products are in stock and accounted for.

· Listing Maintenance: Regularly updating listings, including updating product information, managing inventory levels, enhancing product descriptions, optimizing for search, and managing reviews and ratings.

· Internal Cooperation & Communication: Assist in day-to-day operations of the business.

· Assembly or Packaging: Assemble and package products before shipment.

· Shipping and Logistics: Coordinating with shipping carriers, selecting appropriate shipping methods, and ensuring that orders are delivered to customers promptly.

· Quality Assurance: Conducting regular checks to ensure quality and accuracy.

· Marketing Support: Assisting with eCommerce marketing initiatives, such as email marketing campaigns and social media promotions. This may involve creating content, scheduling posts, and tracking campaign performance.

· Analytics and Reporting: Monitoring traffic, sales performance, and other key metrics. Analyzing data to identify trends, opportunities for improvement, and areas for growth.

· Continuous Learning: Staying updated on eCommerce industry trends, best practices, and emerging technologies to improve processes and drive growth.

Qualifications:

· Bachelor's degree or equivalent experience preferred.

· Strong organizational skills and attention to detail.

· Excellent written and verbal communication skills.

· Proficient computer skills, including Microsoft Office Suite and other relevant software.

· Ability to work collaboratively in a team environment.

· Ability to adjust and multi-task in a fast-paced but friendly environment

· Bilingual is a plus (Mandarin preferred)

· Passion for learning and professional development.

· Prior experience in a similar role or industry is a plus.

Benefits:

· 401(k) Plans

· Health insurance

· Dental insurance

· Paid time off

· Federal Holidays

· Bonus

Training will be provided with a 2-month paid probationary period.

Room for growth and new opportunities for improvement.

In our hiring process, sponsorship will only be considered for exceptional candidates.

Job Type: Full-time

Pay: $45,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Education:

• Bachelor's (Preferred)

Language:

• English (Required)
• Mandarin (Preferred)

Ability to Relocate:

• Chino Hills, CA 91709: Relocate before starting work (Required)

Work Location: In person