E-Commerce Specialist

eCommerce Specialist- Raleigh [22002401]

If you’re an out of the box thinker, this job is for you. Your experience means you understand both the customer experience as well as overall digital success, making sure certain interactive components of our website and mobile app can be achieved. You know your job is to ensure the quality of digital products which in turn leads to success for the business as well as the digital experience for visitors.

The lottery is growing and we need digital properties to support our digital gaming business. You will flourish here if you have an entrepreneurial mindset, thrive in ambiguity and love to ‘push the envelope’. This role presents an amazing opportunity to truly create and own the digital experience across multiple channels.

Join this team of smart, talented professionals working on a household name. We offer telework, lots of professional development, a fun and goal- oriented, agile work environment that welcomes your ideas and offers opportunities to learn and grow. NCEL was recently named one of Triangle Business Journal’s Best Places to Work for the second year in a row and we were recently named a Best-in-Class Employer by Gallagher.

The eCommerce Specialist will work to ensure the integrity of our web software products. The QA Analyst will construct and maintain testing processes, lend insight for user-experience and quality concerns in the scope of our web and app products including our partner integrations.

Responsibilities:

• Review documented software requirements and specifications to author test plans suitable for functional and user experience testing in the Product Development Team. Maintain test plans and evaluate these against software produced by the Web Development, partner producers, and integrations as supported by Web Development, where applicable.
• Participate and coordinate with our Gaming Systems QA Team’s efforts and JIRA reporting system, both as an active participant, internal partner, and liaison for the Product Development Team with respect to our partner team in Gaming Systems.
• Plan, review and test content with a strong sense of user experience and functional perspectives.
• Collaborate with Senior Web Developers / Architects to understand overall system functionality, integration points, and partner systems.
• Collaborate with the Product Development Team to facilitate systems alignments, stakeholder interests, and scheduling, with the Project Manager and Digital Strategist.
• Collaborate with Senior Web Developers / Architects in creating, maintaining, and advancing systems documentation.
• Assist in tracking and resolving Tier 3 technical support issues with team members
• Administer and perform routine reviews against: test systems, production systems, accounts access control reviews, auditing requirements reviews, security reviews, SEO reviews, integrity and performance testing reviews.

Requirements:

• Knowledge of software quality assurance best practices methodologies, and the complete software development lifecycle; including proper terminology.
• Experience developing and executing end-to-end testing plans and cases, with emphasis on user experience (UX) stories and creating test cases.
• Skilled and experienced in troubleshooting software related issues.
• Ability to effectively interpret technical documentation and specifications.
• Strong attention to detail.
• Strong analytic thinking skills with the ability to make sound decisions.
• Experience testing web and app-based software.
• Ability to effectively communicate in written and verbal format.
• Must work well independently, be self-driven, and enjoy working within a team.
• Familiarity and flexibility to work within development methodologies including; AGILE, Waterfall, ad-hoc.
• Associates degree in related field.
• 2+ Years of Software QA or related experience
• Skill in assessing Google Tag Manager implementations and related Analytics support and reporting preferred.

***this position is eligible for part-time telework. Must reside in NC.***

Hiring Rate: $61,804 (this exempt position will be filled at or near the posted salary, DOE)

Closing Date: December 27, 2024

About the North Carolina Education Lottery

We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award on average $10 million a day in prizes. To learn more, visit our website www.nclottery.com.

At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication and a fun work environment.

All employees of the Lottery are expected to support the organization values (honesty, respect, integrity and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc).

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Equal Opportunity Employer