E-commerce Site Support Specialist

Overview:

We are seeking a detail-oriented and motivated E-commerce Specialist to join our dynamic team. The ideal candidate will have a strong background in customer support and sales, excellent communication skills, and the ability to analyze data effectively. This role is crucial in enhancing our online presence and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

Customer Support & Sales Assistance

• Manage customer inquiries across various channels, including phone, email, and chat, ensuring exceptional support and service.
• Utilize effective phone etiquette to communicate with customers, providing timely, accurate information on products and services.
• Support customers with account setup and order placement, troubleshooting any issues to provide a seamless shopping experience.
• Provide bilingual support (Spanish preferred) to cater to our diverse customer base.

E-commerce Platform & Product Management:

• Ensure the e-commerce site remains up-to-date with all merchandise by coordinating closely with the product and marketing teams.
• Assist in managing product listings, verifying that product descriptions, pricing, and inventory are accurate and optimized for searchability.
• Collaborate with marketing teams to develop and roll out promotional strategies to drive online sales.
• Conduct regular audits to maintain product information quality and update listings as needed.

Data Analysis & Record Maintenance:

• Analyze sales data and customer feedback to identify trends, insights, and areas for improvement on the e-commerce platform.
• Perform data entry tasks accurately, maintaining up-to-date records of customer interactions and transactions.
• Monitor website performance and user feedback to suggest and implement site improvements for a more user-friendly experience.

Qualifications:

• Proven experience in e-commerce, customer support, or a similar role, ideally in a call center or office environment
• Expertise in WooCommerce and WordPress, with knowledge of e-commerce best practices
• Excellent verbal and written communication skills, with strong phone etiquette and customer interaction abilities
• Strong attention to detail and proficiency in data entry, with organizational skills to manage multiple tasks effectively
• Ability to analyze data to inform business decisions and identify opportunities for platform enhancements
• Previous sales experience and bilingual (Spanish preferred) candidates are highly encouraged to apply
• Proactive problem-solving approach and commitment to delivering outstanding customer service
• Basic understanding of HTML and CSS is a plus

Join us at Lucky 7 as we continue to grow our e-commerce presence and provide exceptional service to our customers!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Paid time off

Shift:

• Day shift

Experience:

• E-commerce: 2 years (Required)
• Customer support: 2 years (Required)
• Sales: 2 years (Required)

Ability to Commute:

• Miami Lakes, FL 33014 (Preferred)

Ability to Relocate:

• Miami Lakes, FL 33014: Relocate before starting work (Required)

Work Location: In person