Employee Experience Coordinator - Year Round

Jackson Hole Mountain Resort

JOB DESCRIPTION

POSITION TITLE: Employee Experience Coordinator

REPORTS TO: Employee Experience Manager

DEPARTMENT: Human Resources

CLASSIFICATION: Full Time, Year Round

FLSA STATUS: Non-Exempt

GENERAL PURPOSE

This role is responsible for coordinating recruitment and talent acquisition programming for year round and seasonal roles to achieve business goals through adequate staffing levels and supporting the holistic JHMR employee experience.

ESSENTIAL FUNCTIONS

• Execute recruitment strategies with a strong focus on hard to fill positions.
• Work with leaders to determine and anticipate respective department staffing needs.
• Collaborate with the Employee Experience Manager and Marketing Team to develop and enhance the JHMR employer brand to attract applicants.
• Coordinate selection procedures company-wide and working with Employee Experience Manager on trainings to ensure legal and compliant selection procedures.
• Engage in full cycle recruiting for hard to fill and key positions, with an emphasis on sourcing.
• Create engaging requisitions by partnering with Marketing, Benefits Manager, and other key stakeholders to attract high quality candidates.
• Manage JHMR presence on job boards, LinkedIn, and other recruitment platforms.
• Coordinate domestic/national/local recruiting programs including but not limited to JHMR representation at job fairs, community events, print and online advertising, online recruiting tools, etc.
• Track applicant and other recruitment analytics and metrics to support strategic decision making of recruitment strategy and development of other HR initiatives.
• Create sourcing pipelines for candidates to fill anticipated needs, including but not limited to identifying, establishing, and maintaining employment partnerships with 3rd parties both in the community and nationally.
• Manage international recruiting efforts to supplement domestic recruitment pipelines, including the J-1 SWT/internship/trainee and H2B visa programs, including all affiliated project management required for these programs before, during and upon departure.
• Maintain Applicant Tracking database to identify external talent pool, and ATS affiliated programming such as the Work Opportunity Tax Credit, Job Target, etc.
• Foster positive employee and applicant relations while assisting applicants, employees, and managers that call, email, or walk into the HR office for assistance in a professional manner.
• Coordinate JHMR Scholarship program in local high schools to attract candidates.
• Manage company organizational charts, making updates as necessary.
• Assist with other administrative tasks, as needed.
• Assist the Chief Administrative Officer and HR Director as requested.

OTHER FUNCTIONS

• Process paperwork, input information into HRIS, and maintain personnel records and files for record-retention compliance, including but not limited to I-9s, terminations, hiring, etc.
• Ensure all applicants’ and employees’ paperwork is completed accurately and in compliance.
• Process onboarding paperwork within a timely manner to ensure shortest amount of time to productivity for employees.
• Respond to hr@jacksonhole.com emails in a timely and professional fashion.
• Support internal communications initiatives by working cross-functionally with the business to ensure proper communication of employee-related matters.
• Support JHMR inclusion efforts.
• Assist with workers’ compensation programming and administration, including but not limited to assisting claimants with completing paperwork.
• Support Benefits & HRIS Manager with benefits collateral and implementation of benefits programming for employees, including but not limited to bus pass reimbursements, reciprocal letters, etc.

- Employees are held accountable for all duties of this job-

JOB QUALIFICATIONS & COMPETENCIES:

KNOWLEDGE, SKILLS & ABILITY:

• Strong interpersonal skills for sourcing candidates.
• Must work under pressure and meet deadlines.
• Must be able to deal with confidential materials and information professionally.
• Strong written and oral communication skills necessary.
• Must be well organized, self-motivated and detail oriented.
• Must be able to approach confrontation and deal with difficult situations professionally.
• Proficient computer skills, specifically with Microsoft Office and ability to learn new software systems.
• Strong Excel abilities for tracking purposes.
• Proficient presentation abilities.
• Strong creative abilities for writing.
• Cross-functional collaboration abilities.
• Ability to work in ambiguous situations.

WORK ENVIRONMENT

This job operates primarily in a clerical office setting. This role routinely uses computer and phone. Most work is completed in an indoor environment. Occasional work required in an outdoor environment in the base area and on mountain. Outdoor environment may cause exposure to extreme temperatures and varying weather.

PHYSICAL DEMANDS

• Ability to sit for long periods of time at a desk and working on a computer.
• Occasional walking, moving about on foot to attend employee events and orientations.
• Extensive use of fingers to type and perform other computer work.
• Hearing and ability to receive detailed information through oral communication at normal speaking level.
• Close visual acuity to work on the computer, analyzing figures.

POSITION TYPE AND EXPECTED HOURS OF WORK

This job is year-round full time and typically works during daytime business hours. Schedules and hours may fluctuate depending on business need, and overtime should be expected around season openings and deadlines. Work on weekends and holidays may be required.

TRAVEL

Occasional travel to attend job fairs or other recruiting functions. Travel may be international, national, or local. Travel occurs approximately 5% of the time. Travel may occur by car, bus, or airplane.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or GED
• Associates degree
• Minimum 1 year experience in an administrative role.
• Minimum 1 year experience in customer service role.

PREFERRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in related field.
• Previous experience in a Human Resources role.
• Previous experience in a recruitment or talent acquisition role.
• Previous experience in the ski or resort industry.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

AA/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.