City of New York
Enforcement Support Associate - 693272
- CONSUMER AND WORKER PROTECTION
- Full-Time
- Exam May Be Required
Job Description
** Not eligible for remote work. May be eligible for a compressed schedule.**
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.
The Office of Labor Policy & Standards (“OLPS”) enforces the City’s worker protection laws, including the Paid Safe and Sick Leave Law, Fair Workweek scheduling laws that protect fast food and retail workers, and Delivery Worker Laws that protect app-based restaurant delivery workers. In OLPS’ large, citywide enforcement actions, teams of attorneys, data scientists, and investigators work together to obtain compensation owed to workers and improve employer compliance. Other programs include the Freelance Isn’t Free Act (FIFA) program, which assists freelance workers who have experienced wage theft and other violations, and our Paid Care Division, which focuses on workplace issues specific to nannies, housecleaners, home health aides, and other paid care workers. More information about our office is available at nyc.gov/workers.
OLPS is seeking an Enforcement Support Associate / Inspector (Consumers and Worker Protection), with experience performing work in a legal or government setting. The Enforcement Support Associate will primarily support to the FIFA program and will also provide general administrative support to other OLPS operations. The candidate will be responsible for:
- Printing and mailing worker complaints to meet deadlines in law.
- Handling and distributing mail.
- Performing data entry in agency case management databases and handling assignments to organize and correct data.
- Performing administrative work as assigned.
- Following agency policies and procedures to receive, scan, file and organize division documents and records.
- Assisting attorneys, investigators, and court navigators with tasks related to their cases.
- Assisting with employee onboarding tasks, such as preparing workspaces.
Minimum Qualifications
1. A four-year high school diploma or its educational equivalent and four years of full-time, satisfactory experience conducting investigations or inspections for a consumer or worker protection agency; or
2. A baccalaureate degree from an accredited college; or
3. A satisfactory combination of education and/or experience, which is equivalent to "1" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent.
License Requirement:
Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. This license must be maintained for the duration of employment.
Preferred Skills
- Computer literate (MS Word, Excel & Outlook) - Motivated by a desire to help others - Detail oriented with strong organizational skills - Strong communication skills - Ability to collaborate and work well with others in a fast-paced office environment - Fluency in a language in addition to English.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
- Experience Level:Experienced (Non-Manager)
- Category:Policy, Research & Analysis
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