Engagement Center Manager

With oversight from the Director of Annual Giving, the Engagement Center Manager plays a pivotal role in managing a comprehensive engagement, solicitation, and stewardship program within the Division of University Advancement. This position oversees the day-to-day operations of the Engagement Center, supervising a team of up to 20 student employees to employ best practices in building lasting relationships with alumni and increasing annual giving for the university.

Key Responsibilities:

• Manage the recruitment, onboarding, training, and supervision of student employees, ensuring adherence to university standards and budget management
• Build a student-centric program that allows student employees opportunities for professional development, and an understanding of how their role and work fits into the larger scope of the Division of University Advancement and the University’s Strategic Plan
• Supervise telefund operations to effectively solicit and steward alumni donors, grow revenue and build relationships between annual giving alumni donors and the university, strengthening donor acquisition and pipeline development
• Develop and implement strategies to enhance engagement initiatives through promoting the center to campus leaders, segmenting data, creating and executing engagement and social media calendars
• Track and analyze performance data to report program evaluations and provide recommendations to the Director of Annual Giving and other division leaders.
• Collaborate with department chairs and other university partners to provide fundraising updates, involve them in strategic solicitation efforts, and gather departmental news for alumni engagement
• Collaborate with internal and external vendors to optimize center operations
• Maintain some evening and weekend hours while the Engagement Center is in operation
• Perform other duties as assigned
  

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

• Experience in digital marketing, social media engagement and digital content creation
• Proficiency in computer skills and software such as Microsoft Office
• Excellent written communication, research, and organizational skills
• Ability to work collaboratively and autonomously, meet deadlines, and work under pressure
• Entrepreneurial mindset with a focus on innovation and productivity improvement
• Experience in telefund operations and digital engagement strategies
• Aptitude for photography, videography, graphic design, and digital design
• Strong leadership and supervisory skills
• Ability to quickly learn new software and adapt to changing environments

The anticipated hiring range for this position has been established as $52,223 to $73,008 annually

Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 10
University Title: ADVANCEMENT OFFICER
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 573-341-4241.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.