Enhanced Services Coordinator

Position: Enhanced Service Coordinator

Closing Date: Open till filled

Status: Regular, Full Time, Non-Exempt

Wage: $27 - $30.00 per hour DOE

Hours: 40 hours per week

Location: Fairfield, CA

Summary Description: The Enhanced Service Coordinator is responsible for improving the quality of life for residents in HUD-assisted Senior housing by increasing access to services and facilitating participation in programs that enhance physical, social, and mental well-being. This role involves conducting needs assessments, coordinating service delivery, monitoring service receipt, and building partnerships with community service providers.

DUTIES AND RESPONSIBILITIES:

• Under the supervision of the Division Director, Community Services, the Enhanced Service Coordinator:
• Develops strategies, creates new services, provides ongoing outreach, implements supportive service programming and builds partnerships to link residents with services in collaboration with senior residents, management and local community service providers.
• Delivers and engages partners to deliver educational, health and wellness, and other programming to senior residents.
• Calendars and brings services to Parkway Plaza in the form of presentations, events, and workshops.
• Creates newsletter for tenants, conducts door-to-door, phone, email outreach and other marketing strategies to distribute, encourage, and motivate tenants’ participation in events and to identify tenants’ needs through regular check-ins and calendared forums.
• Gains understanding of the current resident services and resident demographics to innovatively come up with solutions and outside-of-the-box ideas to meet residents’ needs.
• Delivers high quality results for residents through program management, creativity, and resource research.
• Takes initiative to make improvements where possible, seeking out Division Director opinion and approval before making decisions that will impact residents, colleagues, and programming.
• Proactively provide resources to residents and address issues that have the potential to become behavioral problems.
• Acts as a liaison to local human service providers as a representative on various task forces and community groups.
• Implements and maintains case management system including monitoring and measuring the performance of providers and the outcomes of services, demographics and keeps documentation of services provided to the residents with the use of computers to develop and maintain the records and reports for compliance, audits and reporting to required funding sources, agencies and management.
• Maintains all necessary information regarding services to residents including tenant information confidentially in a secured location only accessible to the service coordinator with limited access for the management unless it relates to abuse to self or others, Illegal activity, or potential lease violation.
• Attends all required and assigned trainings and ensures continued education credits required by HUD on an annual basis.
• Attends meetings and on occasion prepares and participates in additional and/or special projects as required.
• Responsible for performing professional level administrative duties involving research, analysis and reporting and identifying grants or funding for new and expanded programs in the development.
• Uses property management software for purchasing, following funding source requirements and corporate financial policies and procedures especially as it pertains to purchasing, travel, credit cards and expenses.
• Informs Division Director of Community Services of activities and incidents in a timely manner.
• Cultivates collaborative relationship with Apartment Manager and other colleagues.
• Resolves conflict in an appropriate manner and deals tactfully with differences of opinions with residents, colleagues, and property team.
• Occasionally provides administrative backup assistance to Apartment Manager when directed.
• Demonstrates work schedule flexibility, working on weekends status when assigned, modifying regular work schedule as necessary.
• Actively participates in the safety program and provides meaningful suggestions for working safely.
• Performs other duties as assigned

Required Skills and Abilities

• Ability to work independently and with minimal supervision.
• Ability to utilize judgment to make decisions and take appropriate actions in urgent situations.
• Ability to clearly and accurately communicate with residents, supervisors, colleagues, including the handling of sensitive and confidential information.
• Demonstrate working knowledge of supportive services and other resources for senior citizens and/or non-elderly people with disabilities.
• Ability to travel to various locations
• Demonstrate ability to advocate, organize problem-solve, and provide results for the residents.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Advanced knowledge of Microsoft Office including Excel, Word, PowerPoint, Publisher and Outlook.
• Intermediate to advanced knowledge of Canva, Adobe PDF to create marketing materials.

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• Education and/or Experience
• Bachelor's degree in social work, psychology, public health, gerontology, or other related fields and;
• Three to five years of experience in the Social Service field or related area or related experience and/or training in resource referrals or eligibility navigation services.
• Equivalent combination of education and experience.
• Experience working with seniors preferred.
• Master's degree in social work, psychology, public health, gerontology, or other related fields, preferred.

Certificates, Licenses, Registrations

• Must be able to travel to meetings, events, and do outreach. If using a personal vehicle, must provide proof of insurance and provide a copy of a valid driver’s license to be insurable under the agency’s insurance policy.
• First Aid and CPR certified.

Additional Requirements:

• May also require fingerprint clearance from the U.S. Department of Justice as well as criminal /sex offender background check.

See full job description on our website: http://californiahumandevelopment.org/about-chd/employment-opportunities/

EEO/AAP

· Submit your résumé online or fax to 707.575.4069

· Applications can be downloaded from our website at www.cahumandevelopment.orghttp://californiahumandevelopment.org/about-chd/employment-opportunities/

· Please reference Job Title when submitting your application/résumé.

· Cover letters may be included with your submission, but please do not include letters of reference/recommendation or other supporting documents.

· Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received.

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person