Enrollment Communications Specialist

Location: Spokane CC Main Campus Spokane

Department: SCC Student Services

Salary Range: $3,643 - $4,865

Starting salary for this position is: $3,643 (Monthly)

Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.

About Us

Spokane Community College (SCC) is a beautiful campus located in the inland Pacific Northwest, on the ancestral home of the Spokane Tribe, near the Spokane River. Our campus is not far from the urban center of Spokane, a mid-sized city with a high quality of life and quick access to the outdoors.

SCC is one of two accredited community colleges that comprise the Community Colleges of Spokane (CCS). Serving about 15,000 students, SCC endeavors to be an educational leader and a responsive partner with the community and region, offering access to relevant programs of the highest quality. We offer state-of-the-art career technical programs (approximately 50% of total enrollment) as well as liberal arts/transfer programs (about 25%) and basic education for adults (about 25%), In addition to serving the urban and suburban population in greater Spokane, CCS provides educational services to rural communities throughout a 12,302 square mile region in Eastern Washington. This region includes all of Spokane, Stevens, Whitman, Ferry, and Pend Oreille Counties as well as portions of Lincoln County.

SCC’s mission is to provide all students with an excellent education that transforms lives and expands their opportunities.

Applications will be accepted until 4:00 p.m. PST on 12/23/2024. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

About the Enrollment Communications Specialist

JOB SUMMARY

Spokane Community College (SCC) is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.

Under the general supervision of the CRM Manager, and in collaboration with the Director of Admissions and Registration and in partnership with Student Services teams and other collaborators, the Enrollment Communications Specialist works within complex technology systems to develop automated email and SMS campaigns, enrollment and retention communication plans and provides system user assistance to support student outreach, recruitment, and retention.

CHARACTERISTICS, DUTIES, AND RESPONSIBILITIES

• Strong Interpersonal Skills: Strong oral, interpersonal and collaborative abilities. Builds partnerships and works with others to meet shared objectives. *
• Multi-Tasker: Able to work autonomously and take initiative to plan and prioritize work assignments and meet deadlines; action-oriented with a willingness to take on new opportunities and challenges with a sense of urgency and enthusiasm. *
• Maintains Confidentiality: Ability to maintain a high level of confidentiality when handling student data and adhere to college policies, procedures, state and federal regulations (i.e., FERPA). *
• Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity. *
• Self-Development: Actively seek new ways to grow and be challenged using both formal and informal channels; stay up to date on changing technology and best practices related to the position. *
• Commitment to Inclusion: Focused on fostering the well-being and success of all students and staff by advancing equity and diversity, and by actively working to promote an inclusive environment.*
• Using the CRM, define campaign audiences, build reports, write messages for a variety of student audiences, monitor CRM metrics such as reach, opens, clicks, and opt-outs to assess campaign success. *
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance the CCS strategic plan, and perform other duties as assigned. *

• Indicates this is an essential duty.

COMPETENCIES

• Manages Complexity
• Decision Quality
• Action Oriented
• Plans & Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Instills Trust
• Demonstrates Self-Awareness
• Self-Development
• Nimble Learning
• Situational Adaptability

Learn more about our competencies.

MINIMUM QUALIFICATIONS

• Education and Experience: An associate degree or a combination of education and relevant experience demonstrating competency for the position.
• Software Proficiency: Experience with an email marketing system, student success software system, or customer relationship management (CRM) system (such as Target X, Salesforce, Slate, Radius CRM, Starfish, EAB Navigate).
• Exceptional Communication Skills: Proficient in written communication with ability to create or edit content for college email campaigns, events and text message templates. Commitment to developing inclusive and accessible messaging that supports students from a variety of cultures, abilities, and backgrounds.
• Problem-Solving: Ability to manage, troubleshoot, and diagnose process issues with an aptitude for technical systems and complex information; able to solve problems and keep projects moving forward.
• Staff Support: Provides user-centered support to college staff working in the CRM, creating reports, setting up campaigns, and supporting effective system use across campus.
• Committee Involvement: Participate in college or district committees, taskforces, and division meetings when needed; perform other duties as assigned.

DESIRED QUALIFICATIONS

• Advanced Education: Bachelor’s degree or higher from an accredited institution.
• CRM Experience: Proficiency with Salesforce/Target X. Experience with report-building to define segmented/target audiences and utilizing conditional sets to tailor email templates.
• Community College Knowledge: Familiarity with community college outreach, admissions, registration, and retention processes.
• Student Information Systems: Previous experience with systems such as ctcLink, PeopleSoft, Ellucian, Banner, Jenzabar, Workday, or a similar system.
• Awareness of Student Barriers: Sensitivity to challenges faced by historically underserved, low-income, marginalized, or returning adult student populations.

PHYSICAL REQUIREMENTS

• Work is performed in an office environment with frequent interruptions and background noise.
• Work is sedentary.
• Frequent use of computers and exposure to terminal screens.
• Visual focus and strain.
• Frequent repetitive hand/wrist motions and finger manipulation.
• Frequent oral and auditory communication with others.

CONDITIONS OF EMPLOYMENT

• Full-time schedule (12 months, 40 hours a week).
• This position is overtime eligible.
• 6-month probationary period.
• Criminal background check is required.
• This position is covered under a collective bargaining agreement. Membership is optional.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of one (1) day per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.) This position is designated a bargaining unit position and union membership is not a condition of employment. Leave accruals and usage are governed by the WFSE collective bargaining agreement.

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
  
• Resume.
  
• References – the names, addresses, and phone numbers of three professional references.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at CCS.Recruiter@ccs.spokane.edu.

Community Colleges of Spokane (CCS) Equity Statement

CCS believes that access to high-quality education in a safe and inclusive environment is the right of all individuals and imperative for the continued advancement of a strong democracy and workforce. We also believe higher education institutions have an obligation to work toward and demonstrate progress in ensuring equity amongst their students, faculty, and staff. Equity is grounded in the principle of fairness. In higher education, equity refers to ensuring that each student receives what they need to be successful through the intentional design of the college experience.

Native Land Acknowledgement

We are honored to acknowledge that the Community Colleges of Spokane, and our main campuses for Spokane Falls and Spokane Community College, are located on the traditional and sacred homelands of the Spokane Tribe. We also provide services in a region that includes the traditional and sacred homelands of the Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, Kalispel Tribe and Nez Perce Tribe.

We pay our respect to tribal elders both past and present as well as to all Indigenous people today. This land holds their cultural DNA, and we are honored and grateful to be here on their traditional lands. We give thanks to the legacy of the original people and their descendants and pledge to honor their stewardship and values.

Equal Opportunity Institution

Community Colleges of Spokane does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, pregnancy related conditions, parental status or families with children, status as a mother breastfeeding their child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of a trained guide dog or service animal by a person with a disability, genetic information, or any other legally protected category.

Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to:
Fred Davis | Chief Human Resources Officer
Community Colleges of Spokane
P.O. Box 6000, MS1004
Spokane, WA. 99217-6000
509-434-5040