Enrollment Specialist

Are you a detail-oriented and proactive individual with excellent customer service and communication skills? If you are, we encourage you to apply for this exciting opportunity as an Enrollment Specialist.

Here at BrandRep, we provide the most comprehensive offering of digital marketing products to our clients - coupled with unparalleled customer service to help grow their businesses. With over a decade of experience in Online Marketing Presence, our goal is to improve the way users experience online searching and website development. We are looking for amazing top talent, and dedicated enrollment specialists to support new customers and ensure a seamless onboarding experience.

Responsibilities:

• Act as the primary point of contact for new clients during the onboarding process
• Coordinate and execute all onboarding activities, ensuring all necessary steps are completed in a timely and efficient manner
• Communicate clearly and effectively with clients and internal teams to ensure all parties are informed and up-to-date throughout the onboarding process
• Must be detail oriented and organized
• Provide exceptional customer service to new clients, addressing any questions or concerns they may have during the onboarding process
• Serve as a project coordinator, ensuring all tasks and deliverables are completed on time and according to specifications
• Must maintain a positive, empathetic and professional attitude toward customers at all times.
• Continuously assess and refine the onboarding process to improve efficiency and customer satisfaction

Qualifications:

• Previous customer service experience, billing and collections, hospitality, receptionist work.
• 1+ years of experience in a customer service or project coordinator role
• Strong communication skills, both verbal and written, with an ability to effectively communicate with clients and internal teams
• Bilingual in Spanish and English.
• Detail-oriented with an ability to manage multiple tasks and priorities in a fast-paced environment
• Proactive and self-motivated with an ability to take initiative and solve problems independently
• Experience in onboarding new clients or managing projects is a plus
• Unstoppable attitude and possess a high need for competition and achievement.
• Well organized and great attention to detail.

Benefits:

• Performance bonuses and annual recognition events
• SPIFs - Sales Performance Incentive Funds
• Medical benefits after 60 days of employment
• Paid Sick Days
• Closed on Holidays
• Professional Development and Growth opportunities
• Business Casual Dress Code
• All employees enjoy a fun, fast paced work environment where exciting things happen every day!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Irvine, CA 92618: Relocate before starting work (Required)

Work Location: In person