Enterprise Account Manager
LOCATION
Fully remote from anywhere within Canada or based out of the Vancouver, BC office.
QUALIFICATIONS
4+ years of experience in a client-facing role in SEO or digital marketing, strong negotiation skills, familiarity with Moz products, experience with Salesforce or similar CRM software, and a collaborative team approach.
RESPONSIBILITIES
Act as the primary contact for Moz's largest accounts, build customer relationships, provide strategic guidance, manage subscription renewals, drive engagement through upselling, and collaborate with various internal teams.
INDUSTRY
Search Engine Optimization (SEO) and Digital Marketing
SHORT DESCRIPTION
Seeking an experienced Enterprise Account Manager to enhance relationships with large customers, driving growth and satisfaction through strategic guidance and proactive account management.
ENTERPRISE ACCOUNT MANAGER
For over two decades, Moz has been a trusted leader in the Search Engine Optimization (SEO) industry. Moz and STAT empower online businesses through SaaS tools and integrations to achieve online visibility and success. Your work will directly impact how businesses succeed online. Your expertise will contribute to helping companies of all sizes boost their online visibility and achieve real growth.
The team is looking for an experienced, proactive, customer-first person to join as an enterprise account manager to work with our largest customers for the Moz product suite. Our Enterprise Account Management team is chartered with developing and owning meaningful customer relationships at multiple organizational levels, providing strategic guidance and training, sharing industry best practices, and ensuring satisfaction, growth and repeat business for our agency and brand-direct customers.
We are an office optional company. This position can be fully remote from anywhere within Canada. We're also open to having folks be based out of our Vancouver, BC office.
What You’ll Do
- Serves as the primary point of contact and strategic partner for Moz’s largest accounts
- Understand customers' strategic needs, built relationships with key stakeholders at multiple levels, and ensure a successful and long term partnership with Moz
- Serve as a client’s chief advocate and partner within Moz and conduit to Moz resources and value, while securing and growing Moz’s footprint within client organizations
- Train and coach customers, facilitate onboarding and account reviews, and handle and route customer concerns, account issues, and escalated support inquiries
- Own the annual subscription renewal process, drive growth through cross sell and upsell activities, and ensure high retention for your book of enterprise customers
- Provide strategic guidance and best practices to clients and identify and qualify new opportunities
- Partner with the support, operations, subject matter, legal and finance organizations to ensure customer needs are being met
- Develops and reviews proactive ideas for enterprise accounts
- Regularly networks and participates in community/industry
- Supports sales campaigns and marketing efforts through team participation
- Understand and embrace our core values: Transparent, Accountable, Generous, Fun, Empathetic and Exceptional
Experience We Want to See
- 4+ years experience in a client facing role in SEO or digital marketing
- Comfort with negotiation and articulating value; experience spotting opportunity and driving expansion
- Proven ability to quickly gain an understanding of the clients’ business and industry and connect to marketing merit and business value
- Previous experience (4+ years) in a client facing or account management role in SEO or digital marketing; agency experience a plus
- Desire to work in an ever-changing, high growth environment
- Demonstrated ability to give and receive feedback and resolve conflict quickly
- Previous experience or familiarity with our suite of products: Moz Local, Moz Pro and STAT
- Experience with Salesforce or similar enterprise-level CRM software
- Collaborative ability to work cross functionally with multiple teams
- Infectious positive attitude and proactive leadership skills
About Moz Group
The Moz Group is committed to building diverse teams where people of all identities and backgrounds are welcome, included, and respected. We work to help close the gender gap in tech, and to actively recruit people from other underrepresented groups. We strongly encourage women, gender diverse people, and minority candidates to apply.
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