Enterprise Engagement Manager

Who We Are:

SecurityPal is redefining the security review process for sales and security teams, helping them focus on what they do best by leveraging a unique blend of advanced AI and certified experts. By integrating human expertise directly into our platform’s AI-driven workflows, we ensure a precise, efficient, and tailored approach to security reviews. Our proprietary solution empowers businesses to accelerate revenue by transforming these traditionally complex and time-consuming processes into streamlined, effective experiences.

At SecurityPal, you’ll thrive in an entrepreneurial, collaborative environment where growth is driven by contributions, not tenure. We’re all about building trust and long-term relationships with our customers. We look for team members with a growth mindset, a sense of urgency, and a commitment to customer success.

In an ever-evolving industry, we stay ahead by continuously learning, adapting, and seizing high-impact opportunities to keep building our competitive edge. Join us to be part of this exciting journey!

About the Role:

As an Engagement Manager at SecurityPal, you will be the driving force behind successful onboarding, adoption, and expansion of SecurityPal’s solutions. You’ll act as a trusted advisor to our customers, working cross-functionally with Sales, Product, and Engineering teams to create tailored experiences. This role combines program management, customer success strategy, and technical expertise to deliver measurable outcomes and foster customer loyalty.

• Onboarding & Adoption: Develop and execute end-to-end onboarding plans to ensure a seamless transition to SecurityPal's ecosystem and accelerated adoption of our solutions.
• Enablement: Lead executive business reviews and enable customers with best practices, roadmap insights, and technical recommendations to achieve their goals.
• Renewal & Growth: Partner with Account Executives to forecast and secure renewals while identifying opportunities to expand customer investments in SecurityPal solutions.
• Program Leadership: Design, operationalize, and optimize customer success programs, tracking adoption milestones, and providing insights through robust reporting.
• Strategic Partnering: Collaborate with Sales, Product, and Engineering teams to identify and address blockers, align on key initiatives, and deliver strategic guidance.
• Customer Advocacy: Act as the voice of the customer, gathering feedback to drive product innovation, resolve escalations, and improve overall customer satisfaction.
• Escalation Management: Handle critical customer issues with poise, coordinating internal resources to deliver timely resolutions and de-escalate potential risks.

About You:

We are looking for a driven and experienced professional who embodies the following qualities:

• Proven Track Record: 7+ years in Customer Success, Professional Services, Technical Program Management, or related roles within SaaS or technology organizations.
• Strong Relationship Builder: Exceptional ability to establish and nurture relationships with C-level executives, technical stakeholders, and across various business units, utilizing consultative sales skills to articulate a clear, concise return on investment value statement of our solutions
• Technical Aptitude: Background in managing complex software & service deployments; familiarity with security & GRC platforms
• Sales Methodology Expertise: Familiarity with and understands the value of utilizing strong sales methodologies and frameworks, such as MEDDIC, Command of the Message, or Challenger Sales, to enhance your ability to qualify opportunities and build a robust pipeline.
• Program & Project Management Skills: Proficiency in tools like Vitally and Jira (or similar), and experience leading cross-functional initiatives from inception to execution.
• Communication: Exceptional written and verbal skills, with the ability to articulate complex ideas to both technical and non-technical audiences.
• Adaptability and Problem-Solving: High energy and a team-first attitude, thriving in fast-paced competitive environments where your solution has low brand recognition, while effectively managing multiple priorities and deadlines.
• Industry Expertise: 2+ years of selling & supporting Security and GRC solutions
• Must be willing to travel at least 30% of the time to attend in-person client meetings
• Bachelor's degree or equivalent is required

• Must be within commuting distance of San Francisco or New York City.