Evaluation Manager, Chapters And Outposts

Job Title: Evaluation Manager, Chapters and Outposts

Department: Social Impact

Location: Virtual/Remote within the continental US

Reports to: Associate Director, Evaluation

Classification: Exempt

Position Type: Full-Time Employee

Pay Band: $54,290 - $73,451

Blue Star Families

Blue Star Families is a growing non-profit (Military Service Organization (MSO)) with a history of delivering innovative solutions. We're the team that senior DoD leaders seek out when they want ground truth on issues facing our military families. Our team members are motivated individuals that help each other do remarkable things for military families to bridge the civilian-military divide every day. We deliver first-class solutions that transform the military experience for military family members. We operate in an agile arena where great minds come together to make life better for military members and their families. We focus on data-driven insights while understanding the value of spirited storytelling. And we do all this in a highly flexible, virtual environment with great benefits! Our diverse and inclusive environment fosters a sense of belonging among our team resulting in innovative and creative decision-making.

Are you ready to make a difference for the families of those who serve our great nation? We are the ideal match for the innovator, the out-of-the-box, strategic thinker who understands the value of social impact.

General Description

The Evaluation Manager is responsible for guiding Blue Star Families' evaluation strategy for Blue Star Families' chapters and outposts. This role involves working with the Associate Director of Evaluation and collaborating with the chapters team to refine logic models, surveys, dashboards, and reports. The role will also work crossfunctionally with the tech, communications, and digital innovation teams to send surveys, develop dashboards, and distribute information from the reports.

This position reports to the Associate Director of Evaluation to measure, analyze, and report on the chapter's impact and effectiveness, and helps to build an organizational culture that uses data to improve programs and practices.

Key job functions

Data Collection & Analysis

• Use Tableau to clean, structure, and transform data to create dashboards.
• Clean complicated survey data and organize data for analysis and visualization.
• Conduct in-person and virtual focus groups annually with chapters.
• Create dashboards from Tableau data that allow a variety of stakeholders to explore the data independently.
• Use evaluation data to refine program offerings and develop grant applications.
• Collaborate with other internal teams and external partners to ensure data quality and accurate interpretation of data.

Program Evaluation

• Partner with chapter teams to develop theories of change, logic models, evaluation tools, and protocols.

• Manage routine program evaluation and member research to identify organizational opportunity areas and programmatic adjustment areas for chapters.
• Ensure program evaluation and research methods and analysis are completed in an efficient and ethical manner that complies with industry standard best practices.
• Display cultural knowledge and sensitivities while building relationships and evaluation methods across different demographic groups.
• Manage the production of evaluation presentation materials such as evaluation reports and other data visualization handouts.

Collaboration and Cross-Functional Engagement

• Collaborate with Chapters teams to align evaluation initiatives with organizational priorities.
• Collaborate with the Email Marketing team to ensure adequate response to surveys for analysis.
• Work with chapter executive directors and development to leverage evaluation findings for philanthropic opportunities and donor engagement.
• Partner with the Applied Research team to contribute to thought leadership in military family advocacy.

Other Key Job Functions

• Attend regular meetings with the Applied Research team.
• Represent the Evaluation team in internal and external meetings, advocating for data informed approaches in program development, refinement, and survey development.
• Some travel may be required to attend relevant trainings and meetings. Travel to chapter and outpost locations may also be required for qualitative data collection.
• Perform other duties as assigned.

Required experience, skills, background

• 2-4 years demonstrated program evaluation experience within a nonprofit, social service organization, or working with these organizations as an external evaluator
• A Bachelor's degree in Public Policy, Psychology, Social Work, Business or related field
• Expertise with Tableau (or willing to certify within 6 months of employment), comfortable with complex survey data and creating visualizations
• Expertise with Tableau may be substituted with advanced knowledge of a data analysis software, examples may include SAS, SPSS, R, Lisrel, or other similar software. Tableau Data Analyst certification is still expected within six months of employment.
• Strong project management experience
• Strong interpersonal skills and ability to work collaboratively with internal partners
• Committed team player who can work independently and collaboratively in a virtual environment
• Experience, knowledge, or interest in military and veteran families and community-based research
• Occasional out of town, overnight travel may be required
• May occasionally be required to work nights, weekends, and holidays as necessary to carry out key job functions

Desired experience, skills, background

• Familiarity with the military lifestyle; knowledge of Military and Veteran Service
• Organizations (MSO/VSO) operating in the space
• Proficiency with Microsoft Office Suite, Google Apps and Salesforce CRM
• Experience and skill conducting focus group or interview research on sensitive issues
• Strong communication and presentation skills

More About Blue Star Families

Blue Star Families empowers military and Veteran families to thrive by connecting them with their civilian neighbors — both people and organizations — to create strong communities of mutual support. We believe we're all stronger when we take care of one another.

Our groundbreaking research is raising the nation's awareness of the unique challenges of military family life. With the help of neighbors across the country, Blue Star Families is overcoming the isolation and alienation of frequent moves, deployments, and reduced support from the government. Our innovative programs are solving specific challenges for military families, including fighting economic insecurity with resources that foster spouse career development, creating family strength with rich family programming, and providing critical peer support for caregivers, whose numbers are only increasing.

Blue Star Families is a registered 501(c)(3) nonprofit organization.

EEO Policy

Blue Star Families is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Why Blue Star Families?

• Virtual/remote nonprofit organization that moves with you (position specific)
• Career growth opportunities
• Excellent benefits (403(b) with matching, Flexible Spending, Life Insurance, Short-Term Disability, Communications Allowance, and more)
• Permanent Change of Station (PCS) Leave for Active Duty Military Spouses
• On-the-job professional development training
• Front-line opportunity to positively impact the military experience
• Competitive salaries
• Workplace flexibility