Experience Presence Coordinator

Job Title

Experience Presence Coordinator

Job Description Summary

The Experience Presence Coordinator for the Presence By Cushman & Wakefield platform, delivers tailored programming that activates spaces in both office building and mixed-use environments with amenity services and events. This role is on site at City Centre in Houston and requires a close partnership with the Presence by Cushman & Wakefield centralized platform and Experience Presence specialists to create engaging opportunities to drive community engagement. They are responsible for curating memorable experiences for tenants and guests to the asset. The Experience Presence Coordinator serves as the hospitality ambassador for the building, interacting with guests and ensuring a positive experience for all on a day-to-day basis. Responsible for the day to day on site execution of the tasks, strategy and tenant experience program defined by the Presence by Cushman & Wakefield platform and the assigned Experience Presence Specialists (if applicable). Report in through the property manager with a dotted line into the Presence by Cushman & Wakefield centralized platform and assigned Experience Presence Specialist.

Job Description

Essential Functions & Responsibilities:

• Responsible for onside execution at Citycentre in Houston, TX, of tailored programming that is curated by the Presence by Cushman & Wakefield Experience Presence Specialists including helping to managing the ongoing calendar of events, event promotion, event setup, and event execution.
• Report in through the property manager with a dotted line into the Presence by Cushman & Wakefield centralized platform.
• Consistently build relationships with community members and participate in leasing tours as needed
• Assist property manager and assigned Experience Presence Manager (if applicable) on engagement budget, execution, scheduling, and kpi tracking
• Rich and current knowledge of the building, spaces within the campus, and surrounding areas including city-wide events, local community events, etc.
• Be readily available as a point of contact for tenants and visitors to communicate with and problem solve as necessary
• Oversight and coordination of reservations and bookings of amenities, conferencing, or collaborative spaces
• Work to ensure amenity spaces and public areas are well maintained and inviting through observation and constant communication with PM team on suggested repairs or updates,etc.
• Responsible for tenant and public communications as it relates to driving engagement and activation of amenities spaces through any tools available (e.g. monitors, digital boards, building tenant app, digital newsletter, social media, etc)
• Performs other related duties as required or requested.

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential function and assigned duty satisfactorily. The requirements listed below are representative of the knowledge, skills, competency, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent required; Bachelor’s Degree preferred. Previous experience in hospitality, marketing, or tenant experience. Strong organizational skills with the ability to prioritize tasks and manage time effectively. Excellent communication and interpersonal skills, with the ability to work well with diverse teams and departments. Detail-oriented and proactive, with a strong commitment to quality and service. Flexible and adaptable, with the ability to handle changing priorities and work under pressure. Dependable and punctual, with a strong sense of responsibility and accountability. Ability to take initiative, including asking for and offering help when needed; performs work independently without being prompted. Ability to prioritize and plan work activities; use time efficiently; and work within deadlines.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”