Experienced Assistant Manager

Full Time • Kissimmee, FL, United States of America

38,000 - 48,000 (Yearly) Added 4 days, 13 hours ago

Summary

LOCATION

Restaurant setting, specific location not mentioned.

QUALIFICATIONS

High school or GED required, must be at least 18 years old, 2 years of restaurant supervisor or management experience, reliable transportation, and ability to work various shifts including mornings, nights, weekends, and holidays.

RESPONSIBILITIES

Assist the General Manager in daily operations, ensure high-quality customer service, manage staff and schedules, handle customer inquiries and complaints, enforce restaurant controls, maintain compliance with regulations, analyze financial performance, and represent Cowboy Chicken positively.

INDUSTRY

Restaurant & Food Service

SHORT DESCRIPTION

Join Cowboy Chicken as an Assistant Manager, responsible for overseeing restaurant operations, ensuring customer satisfaction, and leading the team while promoting growth and compliance with policies.

Cowboy Chicken is legendary for serving distinctive flavors and mouth-watering chicken. The restaurant specializes in cooking all-natural rotisserie chicken over a wood-burning fire, guaranteed to bring out your inner cowboy or cowgirl. But it’s not just our amazing chicken that has made us one of America’s most beloved brands. It’s also our people. You can be a part of this amazing experience by joining one of the most fired-up teams in the industry.

Looking for a Full Time or Part Time Opportunity?

Some of the Great Things We Offer Our Employees:

Paychecks Weekly.
Paid Vacation.
Holiday Pay.
And YES, Discounted Meals while working and family discounts when you and yours dine in with us.

We are a fun, dynamic team and are looking for the next Superstar to join our organization. We offer room for growth and career advancement opportunities. We're delighted you're interested in joining the Cowboy Chicken team. Just like our guests, we guarantee that if you're hired it will be a cowboy cool experience you won't soon forget. Our customer service starts with the quality of our food and as a Line Cook, you’ll be setting the standards for the enjoyment of our guests.

The Assistant Manager is responsible for the day-to-day activities and operations of the restaurant, assisting the General Manager in guiding the team to create a positive guest experience, ensuring the successful implementation of Cowboy Chicken initiatives and programs, assisting in achieving or exceeding all established financial sales and profitability plan, all banking, and administrative responsibilities.

Key Duties/Responsibilities:

With the direction of the General Manager, assists and executes the following:

Serve as a role model for customer-first behaviors according to company standards.
Build a team of customer-focused employees through coaching and measurement.
Handle difficult customer situations professionally.
Handle any customer complaints/concerns.
Respond to customer inquiries on a timely basis.
Answer telephone in a timely manner and utilize Cowboy Chicken greeting procedures.
Continually coaching all employees to provide outstanding service, ensuring satisfied guests.
Meeting goals for service, operations and financial results.
Enforcing restaurant controls, especially cash and inventory.
Maintaining appropriate staffing and preparing weekly schedules.
Hiring and onboarding the team.
Developing the team members and ensuring all are following Cowboy Chicken Operational Standards while providing an outstanding customer experience for our guests.
Monitoring and reinforcing safety procedures.
Enforcing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Cowboy Chicken “culture”, beliefs and values to adhere to and grow the mission and vision.
Administering all paperwork in a timely manner.
Analyzing profit and loss statements and meeting established sales plan for unit.
Participating in catering and Local Restaurant Marketing in local trade area.
Maintaining awareness and participation in community affairs to take advantage of sales and public relations opportunities.
Ensuring the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
Ensuring knowledge, adherence and enforcement of all Cowboy Chicken Policies and Procedures.
Utilizing operations systems to run a great restaurant every shift, every day.
Maintaining and recording accurate inventory. • Understands, enforces and adheres to all company policies and procedures.
Maintaining all company operations standards and compliance.
Maintaining a clean facility at all times.
Representing Cowboy Chicken in a professional, positive manner at all times.
Communicating effectively any and all issues that may impact our business.
Delivering consistent, high-quality products daily, every shift.
Performing other duties as assigned.

Essential skills and experience:

High school or GED required.
Must be at least 18 years of age.
Experience with management, restaurant and customer service.
Strong communication, organizational, and leadership skills.
Pleasant disposition, sociable, accommodating nature, and enthusiasm.
Self-motivated, creative and adaptability.
Basic computer and telephone knowledge.
Completion of Cowboy Chicken management course upon hiring.
Ability to perform all related competencies outlined in the Cowboy Chicken Shift Management Training Workbook.
Must meet Cowboy Chicken driving standards (three-year clean driving)
Pass a pre-employment drug screen and criminal background check.

Nonessential skills and Experience:

Post-secondary education is strongly preferred.

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

FFF McDonough promotes a diverse & drug-free workplace. EOE.

Job: Assistant Manager
Compensation: $38,000 - $48,000

Qualifications: