Finxact - Lead, Digital Ui / Ux Designer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Finxact from Fiserv powers the next generation of financial services. Our platform is engineered from the ground up to meet the needs of financial institutions, fintech, and embedded finance today and wherever the future takes us. Be sure to visit our solutions site and become familiar with us: https://finxact.io/solutions/

What does a successful Lead, Digital UI / UX Designer do at Fiserv?

You will serve as the lead UX/UI designer for the Finxact Digital suite of capabilities. You will help drive platform adoption and enhance user experience across Finxact.io through digital, self-service user experiences. You will be a key member of the Finxact Digital team, and actively collaborate with various departments to set the overall creative direction and design strategy, lead user research initiatives, and shape the overall user experience.

What you will do:

• Lead the design of intuitive, user-centered experiences and self-service tools that enhance user experience and drive adoption of Finxact
• Facilitate research to gain deep insights into user needs, behaviors, and pain points
• Analyze customer journeys, feedback, behavioral data, and market research to identify opportunities for improvement and innovation
• Lead design sprints to quickly ideate, test, and build new features and experiences with the Finxact.io Product and Development team
• Design at various levels of fidelity, using frameworks, process maps, wireframes, and prototypes to communicate, evaluate, and refine ideas
• Collaborate with Product, Marketing, and Sales teams to ensure a cohesive and seamless experience across all user touchpoints
• Ensure consistency and quality across all design outputs, upholding high standards and adherence to the design system across all digital experiences

What you will need to have:

• 5+ years of experience in UX/UI design, with a proven background in leading digital customer experience initiatives, preferably within the fintech or banking industry
• 4+ years of experience in UX/UI design principles, methodologies, and best practices
• 2+ years of experience facilitating user research, interviews and testing cycles
• 2+ years of experience with design tools such as, Figma, Adobe, or other design tools
• Legally authorized to work in the U.S. without need for sponsorship now or in the future
• Bachelor’s degree in design, human-centered design, or a related field or an equivalent combination of education, work or military experience

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.