Food And Beverage Manager

The Property:

The Grand Adirondack Hotel looks to its storied past through a modern lens be a vibrant hub in the heart of Lake Placid for travelers and locals alike. It is designed for those with an appreciation for new adventures and the laid-back luxury of the Grand Adirondack hotels of the past.

Whether you are seeking to work at a place that inspires you, allows you to grow with new opportunities, work beside teammates who feel like family, or take advantage of everything the Adirondacks have to offer on your down time, the Grand Adirondack Hotel helps you live life to its fullest, no matter how you define it. We’re looking for team members committed to providing authentic, down-to-earth service at its finest.

Position Summary:

This position leads the daily operations of the restaurants, to ensure the highest level of customer service, quality and standards are always met. To ensure precise, timely, and professional atmosphere, while continuously exceeding guests' expectations.

Essential Job Functions:

Proper guest service requires a staff that is thoroughly trained in service sequence, product knowledge, and makes every effort to meet the needs of each and every guest. It is the Food & Beverage Manager’s responsibility to lead service education through:

1. Conduct daily pre-shift meeting.

2. Daily evaluation of restaurant service performance via the Manager Log.

3. Responsible for assigning work duties to line level staff.

4. Supervise opening and closing side work for all front-of-house staff. Maintain condition of the dining room.

5. Spot check liquor pars and order daily supplies.

6. Handle guest comments and complaints and ensure
guest satisfaction.

7. Stay on the floor during peak hours.

8. Observe, teach, and correct staff's service.

9. Examine food preparation and beverage presentation.

10. Assist the rest of the management team in scheduling, completing weekly
payroll, and daily cash reports.

11. Participate in interviewing new employees as needed.

12. Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.

13. Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.

14. Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.

15. Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

16. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

17. Make employment and termination decisions.

18. Fill in where needed to ensure guest service standards and efficient operations.

19. Continually strive to develop your staff in all areas of managerial and professional development.

20. Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.

21. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

22. Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.

23. Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.

24. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.

25. Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.

26. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.

27. Develop, plan, and carry out restaurant marketing, advertising and promotional activities and campaigns.

Positions Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Guest service oriented.

· Detail oriented and skilled multitasker.

· Strong interpersonal, time management and communication skills.

· Ability to train, motivate and develop staff.

· Strong leadership skills are required.

· Possess knowledge of food production and service.

· Ability to perform in all restaurant positions.

· Previous experience strongly preferred in management, service and bartending.

Must have computer skills and knowledge of Publisher or willing to learn.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must possess the ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions form groups of managers, clients, customers, and the public.

Minimum Knowledge:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Must speak, read and write proficient English

Formal Education and Job Related Experience:

High School diploma or equivalent and/or one – two years related experience and/or training

License, Registration, and/or Certification required: You will be required to take a training and certification course

External and Internal Personal Contact

Communications: Daily- Verbal and Written

Monthly- Participating in Meetings

Teamwork and Collaboration: This job is part of a formal work team within the department.

Working Conditions and Physical Effort

Stress Load: Regular exposure to stresses.

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change.

Manual Skills: Must have some computer skills.

Physical Effort: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.
Position is expected to:

• Stand more than 2/3 of the time
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Reach with hands and arms more than 2/3 of the time
• Lift up to 50 pounds.
• Push / pull up to 50 pounds

Physical Environment: Mostly indoor, restaurant environment.

Work Schedule: Must be available a minimum of 5 days per week. May need to work occasional 6-day week. Work times will vary with business needs.

Occupational Risks: There are inherent risks associated with the restaurant industry and may be required to take a safety training seminar.

Ergonomics Risks: The position has ergonomic risks that must understood i.e. Typing, lifting, carrying trays, etc.

Safety: Responsible for adhering to all safety policies and procedures.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Performance Standards

· Protect the assets of the property.

· Maintain professional appearance and behavior when in contact with customers and fellow employees.

· Follow policies and procedures in training manuals and the employee handbook.

· Always remember our partnership with our clients, fellow employees, and investors to provide quality service and maintain profitability.

· Establish self-improvement goals by staying current with necessary training requirements for this position.

· Regular attendance in conformance with property standards is essential to the successful performance of this position.

· Recognize that despite all efforts the company makes, the ultimate responsibility for employee health and safety rests directly with the individual. It is a condition of employment for all employees to conduct their duties in a safe and healthful manner.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person