JPMorganChase
Fraud Strategy Associate
LOCATION
J.P. Morgan Asset & Wealth Management
QUALIFICATIONS
3+ years of client engagement experience, advanced proficiency in MS Excel, PowerPoint, and Outlook, excellent interpersonal and communication skills, attention to detail, and proficient project management skills. Preferred qualifications include a Bachelor's Degree and experience in client engagement and training facilitation.
RESPONSIBILITIES
Assist with planning and facilitating fraud education sessions, create fraud awareness materials, analyze feedback for better solutions, conduct employee surveys, maintain training materials database, and support ongoing requests as needed.
INDUSTRY
Financial Services
SHORT DESCRIPTION
Act as a Fraud Strategy Associate in Asset Wealth Management, focusing on client and internal fraud education around J.P. Morgan Online security features, including content creation and delivering presentations.
Wealth Management Banking Operations and AWM Fraud Management collaborates with our business partners to deliver client focused solutions that provides operational support for Mortgage, Credit, Trust & Estates Services, Tax, Deposits Middle Office and Fraud Management to Private Bank and Wealth Management clients. Operations is at the forefront of supporting business activities, delivering strategic projects, and automating processes using intelligent automation tools.
As a Fraud Strategy Associate in Asset Wealth Management, you will act as a trusted individual contributor and partner with the Asset & Wealth Management leadership team to plan and facilitate internal stakeholder and client fraud education focused on J.P. Morgan Online security features. In this role, you will be tasked with creating content and using presentation skills to conduct virtual and in-person presentations to employees and clients. As a Fraud Awareness Associate, you will develop a working knowledge of J.P. Morgan Online and have the ability to navigate the site and walk users through the security features.
Job Responsibilities
- Assist with the creation, planning, and facilitation of client and internal fraud education sessions
- Create fraud awareness materials for internal stakeholders and client fraud awareness
- Support internal fraud awareness requests, as needed
- Analyze awareness-related problems and feedback, and strategize for better solutions
- Conduct employee surveys and interviews; track and compile collected data
- Test and review created materials
- Maintain a database of all client sessions and training materials
- Support ongoing and ad hoc requests, as needed
Required Qualifications, Capabilities, and Skills
- 3 or more years of client engagement experience
- Advanced proficiency in MS Suite, specifically Excel, PowerPoint, and Outlook
- Capable of handling complex data analysis in Excel
- Demonstrated ability to engage with various stakeholder groups and drive the agenda
- Ability to present to large audiences virtually and in-person
- Excellent interpersonal and communication skills with all levels of management
- Extensive experience delivering high-quality presentations and reports with attention to detail
- Proficient project management skills; organized and efficient in multitasking and prioritizing
Preferred Qualifications, Capabilities, and Skills
- Bachelor's Degree
- Prior client engagement and training facilitation experience
- Proactive, self-driven, and knowledgeable in financial crimes
- Experience with existing and emerging fraud trends in the banking industry
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
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