Freight Broker Specialist

Company Description
Welcome to VHI, a woman-owned freight brokerage revolutionizing logistics with a customer-first mindset. At VHI Transport, we deliver cost-effective, tailored solutions with a focus on flexibility, transparency, and seamless execution. Our expertise spans dry truckload, refrigerated truckload, flatbed, intermodal, and container services. We are committed to exceptional customer service, creative problem-solving, and reliability, fostering a company culture that thrives on innovation, teamwork, and continuous improvement. At VHI, we value every team member’s contribution and encourage professional growth in a supportive environment.

Role Description
As a Freight Broker Specialist at VHI Transport, you will be integral in negotiating competitive rates, managing shipments from pickup to delivery, and building strong relationships with carriers to align capacity with customer needs. You will maintain professional communication with both customers and carriers, track and trace shipments, and resolve transportation challenges with persistence and creativity. Additionally, you will leverage logistics software to update shipment details, onboard new carriers, and proactively seek new business opportunities to expand our network. You will also assist with online marketing efforts to promote our services and engage potential clients, helping to drive the overall growth of the company.

Key Responsibilities

• Customer-Focused: Prioritize exceptional service and build long-lasting relationships with both customers and carriers to ensure repeat business and satisfaction.
• Strong Negotiation: Skillfully negotiate rates and terms, balancing customer needs with company goals to maximize profitability.
• Detail-Oriented: Maintain accuracy in all aspects of shipment management, from tracking to documentation, ensuring a smooth and reliable process.
• Efficient Multitasker: Excel in a fast-paced environment, managing multiple shipments and tasks simultaneously without compromising quality.
• Proactive Problem Solver: Quickly identify challenges and provide practical, effective solutions that ensure timely and cost-effective deliveries.
• Tech-Savvy: Adapt easily to logistics software and digital tools, streamlining operations and increasing efficiency.
• Team Player: Collaborate across teams to ensure smooth operations and contribute to shared company goals.
• Sales & Marketing Support: Assist in promoting services, building the brand, and driving growth through online marketing and outreach efforts.

Key Success Indicators

• High customer satisfaction and retention rates
• Successful onboarding of new carriers
• Efficiency in managing and tracking shipments
• Contribution to the overall expansion of the business network
• Achievement of sales and performance targets

Qualifications
We’re looking for a high-energy, self-starter with excellent communication and negotiation skills. You should thrive in a fast-paced, results-oriented environment, be a disciplined, tech-savvy problem-solver, and possess a collaborative spirit. With 2 to 3 years of professional logistics or freight brokerage experience, you should be able to manage multiple accounts efficiently and make a positive impact on both your professional growth and the growth of the company. Experience in sales and customer service is preferred.

• Experience:
• Associate degree or equivalent experience
• 2-3 years of professional logistics, transportation, or freight brokerage experience
• Customer sales experience is a plus
• Experience with logistics software or CRM tools is highly desirable

Job Type: Full-time

Benefits:

• Health insurance
• Dental insurance
• Paid time off
• Professional development opportunities
• Collaborative work environment with room for growth

We’re looking for someone who’s passionate about the logistics industry, eager to learn, and motivated by the opportunity to make a real impact. If you’re ready to take your career to the next level and contribute to the success of a thriving company, we’d love to hear from you!

Job Type: Full-time

Pay: From $19.00 per hour

Schedule:

• 8 hour shift

Ability to Commute:

• Chester, VA 23831 (Required)

Work Location: In person