Sheraton logo Sheraton

Front Desk Agent Part-Time

Part Time Saint Paul, MN, United States of America
nan - nan (Hourly) Added 19 hours, 8 minutes ago
Summary

LOCATION

Not specified, requires night and weekend availability.

QUALIFICATIONS

Strong communication skills, ability to handle cash and credit card transactions, customer service experience preferred, ability to resolve guest complaints effectively.

RESPONSIBILITIES

Greet and assist guests, complete registration and check-out processes, manage payments and financial transactions, handle guest inquiries and complaints, and provide shuttle services.

INDUSTRY

Hospitality

SHORT DESCRIPTION

Provide excellent customer service by assisting with guest check-ins and check-outs, managing financial transactions, resolving complaints, and maintaining overall guest satisfaction at the hotel.

ESSENTIAL JOB FUNCTIONS:

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
  • Driving hotel shuttle for guests

Must have night and weekend availability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


Tailor Your Resume to Match this Job!

Share with Friends!

Similar Jobs

LSU Alumni Association logo

LSU Alumni Association

Part Time Baton rouge, United States of America 25,882 - 32,773 (Yearly)
2 weeks, 6 days ago
Home2 Suites Uptown logo

Home2 Suites Uptown

Part Time Charlotte, United States of America nan - nan (Hourly)
3 weeks, 1 day ago
Keller Williams Realty logo

Keller Williams Realty

Full Time Burnsville, United States of America 40,000 - 45,000 (Yearly)
3 weeks, 3 days ago
Robbins Management, LLC logo

Robbins Management, LLC

Part Time Sarasota, United States of America 20 - 24 (Hourly)
4 weeks ago
Mobile Marriott logo

Mobile Marriott

Full Time Mobile, United States of America 13 - 15 (Hourly)
4 weeks, 1 day ago
The Verb Hotel logo

The Verb Hotel

Part Time Boston, United States of America nan - nan (Hourly)
1 month ago
The Altar Spa logo

The Altar Spa

Part Time Greenville, United States of America nan - nan (Hourly)
1 month ago