Front Desk Associate / Social Media Manager

Position Overview:

We are seeking a highly organized and personable Front Desk Associate to join our team at a premier MedSpa in San Francisco, CA. We are located in between Financial District and Union Square. The ideal candidate will have excellent customer service skills, be detail-oriented, and possess the ability to multitask in a fast-paced environment. In addition to front desk duties, the individual will also help manage the clinic's social media accounts.

We are offering FULL-TIME and PART-TIME roles.

Responsibilities:

As training is provided, previous administrative experience is not required, but a huge plus. Responsibilities include but are not limited to:

• Greet and welcome clients in a professional and friendly manner.
• Check-ins/outs, schedule follow-up appointments, handle all payment transactions.
• Engage as a resource to provide recommendations for all MedSpa treatments and products we offer
• Mitigate minor client complaints/issues with compassion and professionalism; prompt and accurate relay to management for major client complaints/issues.
• Answer and direct phone calls, schedule appointments via phone and email, and manage patient flow.
• Maintain patient records and ensure all necessary paperwork is completed accurately.
• Assist with administrative tasks including computer data entry.
• Opening/Closing the MedSpa along with minor upkeep of lounge areas.
• Social Media Management:
  • Capture content in the clinic daily
  • Create engaging and visually appealing content including reels and stories for the clinic's social media accounts (Facebook and Instagram).
  • Schedule and post content daily to maintain a consistent online presence.
  • Monitor and respond to comments and direct messages in a timely and professional manner.
  • Engage with the online community, fostering positive relationships and addressing any inquiries or concerns.
  • Collaborate with the marketing team to align social media efforts with overall marketing strategies.
  • Analyze social media metrics to measure the success of campaigns and suggest improvements.

Qualifications:

• Ability to stay focused and organized in a fast-paced environment
• Promptness, punctuality and reliability
• Self-reliance/problem-solving skills
• Ability to multitask, balanced with working in a team-driven atmosphere
• Exceptional time management and organizational skills, with an emphasis on keen attention to detail
• Tech-savvy (email/typing, mobile devices, POS, scheduling software, general knowledge of Windows/MAC OS)
• Excellent communication skills, both oral and written, and the ability to communicate courteously and professionally with clients, coworkers and management
• An interest in the beauty industry, especially beauty-service industry
• Available to work some Saturdays
• Cooperative team member
• Comfortable using Canva or similar design software
• Creative mindset with the ability to develop innovative content and engagement strategies

++Knowledge of MDWare or Zentoi Software a big plus

++Prior experience in customer service a plus

Experience:

• 2-3 years (preferred) in a customer-facing role
• 1-2 years (preferred) of social media management