Front Desk Specialist

About the Role:

The ideal candidate will have a cheerful disposition, contagious personality, strong communication skills, and present a very polished, professional image to members and visitors alike. This candidate should be articulate and organized with the ability to multi-task in a fast-paced business environment. We’re looking for a quick-learning self-starter that thrives in an ever-changing, fast environment.

This position is the first impression and front face of Fusion Workplaces. The front desk specialist is the person who makes everyone feel welcome when they walk into the building. This individual must have great communication skills with the ability to navigate multiple personalities with ease, including working through challenging customer service situations with grace and respect. This role requires wearing many hats, strong multi-tasking skills, and must be detail-oriented but can also see who’s coming from a mile away.

The front desk specialist serves are the social chair for the business while organizing and planning social and networking functions for members in the center. This position also serves as the liaison between our members and our IT company; a strong aptitude for technology is necessary.

Responsibilities include:

• Greeting guests and members entering and exiting the building with a welcoming, cheerful “hello” and smile.
• Answering the phones and routing calls as needed.
• Signing for deliveries and receiving and sorting mail and packages to their internal destinations.
• Assisting with social media presence and email marketing.
• Helping team members with projects such as the center newsletter and event flyers as needed.
• Perform move-in/move-out functions for all member setups and move-outs.
• Inputting and maintaining accurate data across software platforms
• Management of local vendors
• Ordering and maintaining office supplies and inventory.
• Maintaining shared space cleanliness.
• Works alongside the General Manager to develop connections between members, including member introductions, event support, email and print communications

What’s Required:

• 1-2 years of work experience in hospitality or customer service.
• Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
• Exceptional organizational and multi-tasking experience.
• Experience learning new software programs and a medium comfort level around new technologies.
• Knowledge of Social Media platforms (text, image and video) for marketing purposes a plus.
• Good written and verbal communication and interpersonal skills

Candidates with a background in hospitality are encouraged to apply.

About the Company:

Centrally located in Lehigh County, Allentown is the fastest-growing major city in Pennsylvania and the third biggest city in the state. With easy access to Interstates 78 and 476, our business center is only an hour from Philadelphia and close proximity to many restaurants and the Lehigh Hills Shopping Center. Enjoy a professional address in a convenient location while not paying the typical associated costs. Our flexible terms allow your company—whether large or small—to start up and establish your business locally, quickly, and affordably.

Whether you are a government agency, a start-up, a large corporation, or a small business looking for office space, we have a solution for you. Our packages are designed to accommodate a wide array of clients from single-person offices, and team spaces, to multi-office needs across several spaces. Because our packages are flexible, we can tailor our services to meet any price point. Increase productivity and decrease overhead costs with our workspace solutions. The flexible and cost-effective workspaces provide executive office environment options to businesses in Allentown. Our five-star serviced workspace facility offers cutting-edge technology, professional meeting environments, and highly trained, professional staff to provide the ultimate office experience.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service: 2 years (Preferred)
• Front desk: 2 years (Preferred)
• Social media marketing: 2 years (Preferred)

Work Location: In person