Full Time Front Desk Agent - Marriott Colorado Springs

At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.

Key Responsibilities:

As a Front Desk Agent at our Marriott in Colorado Springs, you will play a crucial role in creating a memorable first impression for our guests. Your engaging personality and exceptional customer service skills will contribute to our goal of providing guests with an unforgettable experience. Your key responsibilities will include:

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
• Promote Hotel's marketing programs.
• Make an appropriate selection of rooms based on guest needs.
• Code electronic keys. Non-verbally confirm the room number and rate.
• Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Requires continual standing and movement throughout front office area.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash, make changes and balance an assigned house bank.
• Accept and record vouchers, travelers checks, and other forms of payment.
• Convert foreign currency at current posted rates.
• Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication.
• Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction.
• In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Take ownership of guest’s challenges and follow through to ensure guest satisfaction.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgement and discretion.
• Summon bell-staff assistance to escort guests to their rooms as appropriate.
• Provide safety deposit boxes for guests by pulling the box from the vault and carrying it to the customer.
• File access slips in room order.
• Operate facsimile machine to send, receive, and log incoming transmissions.
• Notify guests of incoming faxes using the message function of the computer.
• Use the photocopier to make copies of items as required.
• Prepare room assigment for our groups.
• File registration cards in room number order.
• Retrieve registration cards from the files for each check out.
• Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
• Always use the LEARN Marriott standard.
• Other duties as assigned.

Opportunity for Growth: This position offers the potential for career advancement within our organization, aligning with our commitment to employee development and growth.

Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Benefits: Joining Pyramid Global offers a range of enticing benefits, including but not limited to:

• Exclusive discounts on room rates and experiences at our award-winning hotels
• Mental wellbeing support for you and your loved ones
• Comprehensive finance and retirement solutions
• Performance-based incentives and bonuses
• Generous paid time off
• Exciting perks and discounts
• Professional guidance and support
• Competitive health insurance plans
• Pet insurance for your furry companions
• Skill-enhancing job training
• Educational opportunities for career growth
• Strong emphasis on work-life balance

• A highly motivated and engaging personality.
• A passion for creating meaningful connections with people from all over the world.
• Excellent customer service skills.
• The ability to resolve problems and provide recovery solutions when things don't go as planned.
• Knowledge of emergency procedures and policies.
• A commitment to maintaining a house bank and following financial procedures.
• Flexibility to work varying shifts, including weekends and holidays.
• Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Experience with FSPMS systems is a plus but not required.

Education/Experience:

• High School diploma /Secondary qualification or equivalent.

If you are an enthusiastic and highly motivated individual with a passion for delivering exceptional customer service and creating memorable guest experiences, we want you to join our Front Desk team at the Marriott Colorado Springs Hotel. Be a part of our world-class property and grow your career in hospitality with Pyramid Global.

The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.