General Manager

Benefits:

• Employee Meal Program
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Job Title: General Manager

Department: Management
Reports To: Owner
Location: Coopershill - 6 School Street, Peterborough, NH 03458
FLSA Status: Exempt

Job Summary:

The General Manager at Coopershill oversees all aspects of the restaurant’s operations, ensuring that every guest experiences exceptional service and quality. This role involves managing both front-of-house and back-of-house teams, financial performance, and overall operational efficiency. The General Manager is a key leader responsible for driving revenue growth, fostering a positive team culture, and maintaining Coopershill’s standards of excellence.

Key Responsibilities:

• Operational Oversight: Oversee all daily operations, including dining, bar, and kitchen activities, to ensure efficiency, quality, and smooth service flow.
• Team Leadership: Manage and lead the FOH and BOH management teams, including hiring, training, scheduling, and conducting performance reviews. Provide mentorship and guidance to foster a positive work environment.
• Customer Experience: Ensure every guest has a memorable experience by maintaining high standards for customer service. Address guest complaints or issues promptly and professionally.
• Financial Management: Monitor and analyze financial performance, including revenue, labor costs, food and beverage costs, and profitability. Develop and implement strategies to meet or exceed financial goals.
• Inventory & Ordering: Oversee inventory management for both the bar and kitchen, ensuring proper stock levels, minimizing waste, and controlling costs.
• Health & Safety Compliance: Ensure the restaurant complies with all health, safety, and food handling regulations. Conduct regular inspections to maintain a clean and safe environment.
• Menu Development: Collaborate with the Head Chef and Bar Manager to create and update menus, seasonal offerings, and promotions that align with Coopershill’s brand.
• Marketing & Promotions: Work with ownership or marketing teams to develop and execute promotions, events, and social media strategies to attract and retain customers.
• Event Planning: Coordinate private events, promotions, and special occasions, ensuring smooth execution and guest satisfaction.
• Problem-Solving: Address operational challenges, including staffing issues, supply shortages, or equipment malfunctions, and implement solutions efficiently.
• Reporting: Provide regular reports on restaurant performance, including financial data, guest feedback, and staff updates, to ownership.

Qualifications:

• Experience:
  • 3-5 years of experience in a management role in the hospitality industry, preferably in a casual dining or pub environment.
  • Proven track record of leading teams and achieving financial targets.
• Skills:
  • Strong leadership and team-building skills.
  • Excellent customer service and communication skills.
  • Knowledge of restaurant operations, including FOH and BOH processes.
  • Proficiency in financial management and budgeting.
• Physical Requirements:
  • Ability to stand and walk for extended periods during shifts.
  • Ability to lift and carry up to 30 pounds.

Preferred Qualifications:

• Certifications: Food handler’s certification and alcohol service certification (e.g., TIPS or ServSafe) preferred.
• Personality: Highly organized, detail-oriented, and passionate about hospitality. A strong problem-solver with a positive attitude and a commitment to excellence.

Working Conditions:

The General Manager will work in a dynamic, fast-paced environment that requires flexibility in scheduling, including evenings, weekends, and holidays. This role involves overseeing all aspects of the restaurant’s operations and working collaboratively with the team.

Benefits:

• Full-Time Employees:
  • Medical and dental benefits.
• All Employees:
  • Employee meal program.
  • Opportunities for career advancement and professional development within Coopershill.