General Manager

This is a great growth opportunity to get in with a concept at the ground level. The GM will be responsible for maintaining the restaurant following the company’s approved operating procedures and within the approved budget.

Maintain excellent relationships with employees, peers owners, and guests alike while promoting the professional growth and development of the entire team.

The General Manager also provides strategic direction for the restaurant. This manager must maintain operations and drive results for his/her restaurant, through people development, sales, and profit growth. The manager must hire, train and develop their employees and managers who share the Layne’s values and culture.

The GM must convey the Layne's culture to his/her crew and be a creative team player who likes to work hard, have fun, and show sincere dedication to Layne’s Chicken Fingers.

Additional responsibilities include but are not limited to the following:

KEY RESPONSIBILITIES:

• Schedule, train, manage, and develop staff, by overseeing and managing the orientation process, monitor and manage and develop the performance of associates. Communicate closely with leadership regarding hiring, counseling and separation decisions, and ensure all of the company procedures are followed regarding all HR issues.
• Manage your budget, and have a complete understanding of what you are accountable for financially and how much it costs to run your restaurant. Perform regular cash and safe audits per company policy, and constantly monitor trends in sales and costs to ensure that the restaurant is performing financially as well as it can be.
• Maintain the restaurant in an immaculately clean condition at all times and communicate any maintenance/repair/service issues with leadership as soon as possible.
• Represent Layne’s as well as you can at all times in conjunction with the Mission, Vision, and Core Values of the brand. Connect with the local community actively and constantly reach out to local schools, and businesses to try to elevate the popularity of Layne’s in the community.
• Always look for new ways to enhance the quality of the customer experience.
• Maintain excellent relationships with all customers.
• Carry out management responsibilities following the organization’s policies and applicable laws
• Perform such duties as scheduling, hiring, training, inventory and ordering, and inspecting of work stations back of house and front of house.
• Participate in employee meetings and training programs
• Maintain food costs while ensuring quality standards
• Manage purchasing and inventory controls
• Must be knowledgeable on HACCP controls along with proper storage and use of food
• Conduct safety, sanitation, and maintenance programs.
• Have the capability of handling sudden situations that arise, such as staff or customer complaints, lack of inventory, lack of staff members, and dealing with emergencies with style and grace.

QUALIFICATIONS:
The intellectual and physical demands described below are representative of what must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimum of High School Diploma or GED required, a college degree in hospitality and management or formal education in a related field preferred
• Minimum of 5 plus years of previous fast food drive-through supervisory experience
• Must be 18 years of age or older
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook), and able to adapt to new systems quickly
• On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

ADDITIONAL REQUIREMENTS:

• Be a Brand ambassador both in and outside of the restaurant
• Ability to align associates with Layne’s culture by balancing seriousness and having fun
• Have demonstrated strong interpersonal skills and the ability to quickly and effectively resolve issues that arise with both staff and customers.
• Excellent leadership and organizational skills, flexible and adaptable to constant changes, and must possess attention to detail
• Ability to multi-task as well as stay on task and concentrate with constant interruptions
• Food purchasing, food costs, and inventory control
• Ability to create budgets, flash reports, financial targets, and forecasts
• Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports
• Monitor compliance with health and fire regulations regarding food preparation and serving
• Excellent communication skills both written and verbal
• Manages time effectively and prioritizes tasks to meet deadlines
• Conformity to the highest standards of personal integrity and ethical behavior
• ServSafe or Department of Health certification is a plus
• Knowledge and skills in analyzing profit and loss statements and overall financial performance of restaurant
• Knowledge and skills in staffing
• Knowledge of Labor Laws
• Local restaurant marketing experience a plus
• Ability to lead, motivate, and empower the associates to higher levels of performance
• Ability to manage basic tasks, the restaurant’s associates, and fiscal operations
• Take initiative
• Have excellent verbal and written skills
• Ability to manage all public dealings in a professional manner
• Ability to recognize problems and problem-solve
• Ability to accept feedback and willingness to improve
• Ability to set goals, create plans, and convert plans into action
• Ability to measure performance, subjectively and objectively

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.