General Manager, Memphis Sports And Events Center

TO BE CONSIDERED FOR THIS POSITION, APPLY ON EITHER THE MEMPHIS SPORTS & EVENTS CENTER OR THE EASTERN SPORTS MANAGEMENT CAREER PORTAL, OR AT: https://secure4.saashr.com/ta/6161610.careers?ApplyToJob=436478215

Memphis Sports and Events Center is currently accepting applications for a General Manager. The General Manager oversees business operations, building operations and all staff of the Memphis Sports and Events Center. This staff member is responsible for budgeting, establishing financial goals and networking within the community to help raise awareness of the Memphis Sports and Event Center.

The Memphis Sports and Events Center (MSEC) is adjacent to the Liberty Bowl. The MSEC has over 227,000 square feet of space for youth sports, events, and more. The core indoor space consists of basketball and volleyball courts that can be reconfigured for wrestling, gymnastics, cheerleading competitions as well as other public events. The complex also contains food service and concession areas and multiple outdoor multiuse turf fields and dedicated soccer fields.

The Memphis Sports and Events Center is managed by Eastern Sports Management (ESM). Since 2005, ESM has focused on providing opportunities for individuals at any age to be active and engaged in attainable health and wellness initiatives. The ESM mission is to develop and operate elite facilities for competitive and recreational athletes.

Based in Fredericksburg, Virginia, ESM currently manages 9 sports venues in Virginia, Oklahoma, Tennessee, Maryland and Pennsylvania. Each venue is managed by professionals in the industry who understand the value of impeccable customer service, quality programs, and clean and safe facilities.

Essential Duties and Responsibilities

A. The General Manager is accountable for the success or failure of the facility measured by growth and profitability. The work of the manager can be broken into seven broad areas.

• Advance program and product planning, including but not limited to Leagues, Rentals, Youth Programming, Food and Beverage, Tournaments, Events, Clubs and Membership.
• Advance program and product marketing.
• Program and product delivery.
• Direction of all employees.
• Physical operation and upkeep of the facility.
• Timely collection of income and control of expenses.
• Communication with the Management Team

B. Specific Responsibilities

1. Advance Program Planning

a) Programs for every session should be decided upon at the finish of the same session of the previous year and should be based on the success or failure of the just completed programs, necessary improvements and changes, and customer and staff feedback.

b) The goal for every session is to fill the maximum amount of league, tournaments, events and youth services with programming. Until all time is filled, new programs need devising and implementation.

c) The final slate of programs should be in place nine months in advance of the session.

2. Advance Program Marketing

a) Review with staff the success or failure of the marketing efforts for the just completed session.

b) Review slate of programming for the session for the next year.

c) Develop marketing strategy for programming.

d) Direct and supervise staff on execution of marketing plan.

3. Program Delivery

a) Direct and supervise front counter and other staff so that programs are run timely and efficiently.

b) Assign responsibility for specific programs to individuals and monitor their management.

c) Make sure all programs are balanced, schedules fair, and the information is communicated timely and correctly.

d) Follow up with customers to gain feedback on products and focus on guest retention and product improvements.

4. Employee Management

a) All employees report to the General Manager.

b) The GM will make all other employees aware through written instructions of ongoing and seasonal tasks. No employee will be without work due to a lack of instruction.

c) GM will direct the employee scheduler for the appropriate skill and quantity of other employees to each week.

d) GM will work directly with Human Resources with regards to staffing, to include recruiting, hiring, onboarding, training, counseling and termination.

e) Establish staff culture, morale and vision.

f) Conduct annual evaluations.

5. Facility Management

a) All building systems are set correctly for efficient and economic operation.

b) Direction of maintenance staff to keep facility clean and in good repair.

c) Direction of counter staff to keep fields, courts and rooms properly set-up and lined.

6. Income and expenses (AR, AP & Payroll)

a) Manage AR, AP, and Payroll with the Finance team

b) Ensure all fees are collected timely. Make changes to procedures as appropriate.

c) Set pricing for all programming.

d) Track and control ongoing expenses; in particular, cost of goods sold, utilities, facility and administrative expenses.

e) Ensure that all employees are abiding by proper cash handling procedures.

f) Monitor profit and loss.

g) Develop annual budget, allocate funds and monitor monetary outflow.

7. Meeting and Reporting

a) Meet weekly with other staff members to update and review facility operations and events within a 10-day forecast, as well as discuss new business/events on the horizon

b) Meet and report biweekly with the Supervising Management team

Requirements

• Requires great communication skills, both verbal and written
• Must be extremely professional in appearance, demeanor, and communication
• Must have excellent leadership skills
• Must have excellent customer service skills including a strong background and ethos of customer service
• Must be an effective leader
• Must be able to clearly communicate expectations of fellow team members and hold the team responsible for goal achievements
• Must be detail-oriented and have outstanding organizational skills
• Must have strong time-management skills
• Ability to maintain focus in a high-volume, fast-paced environment
• Must be able to work under pressure and be decisive
• Must be able to handle difficult situations
• Ability to motivate employees
• Ability to multi-task
• Ability to prioritize
• Must be a team player
• Must be creative
• Ability to remain calm and focus in emergency situations
• Must have strong mathematical skills
• Must have strong problem-solving skills
• Must have previous experience drafting and negotiating agreements
• Must be able to work irregular shifts to include days, nights, weekends, and holidays as needed
• Proficient in QuickBooks, Google Suite
• Must have previous experience with budgets, sales and P&L Management

Apply for this position by visiting the Memphis Sports & Events Center website at https://themsec.com/careers or by applying to this position at the following URL: https://secure4.saashr.com/ta/6161610.careers?ApplyToJob=436478215

Preference: At least five (5) years of experience in sports management.

EOE - Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Eastern Sports Management/Memphis Sports and Event Center is a drug free workplace. Pre-employment background check required. Pre-employment job assessment may be required.

Due to the volume of applicants, please do not call to check on your status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: In person