Guest Services Agent & Social Media Assistant - Full Time
LOCATION
Park City, Utah
QUALIFICATIONS
Experience in customer service or hospitality preferred, knowledge of computer-based software and social media platforms, strong organizational and communication skills, ability to work a flexible schedule including weekends, and must be authorized to work in the United States. Background check required.
RESPONSIBILITIES
Interact with guests and homeowners, assist with inquiries and reservations, collaborate with housekeeping and maintenance, perform general concierge duties, manage front desk operations, maintain an organized workspace, and support the Marketing Manager with social media efforts.
INDUSTRY
Hospitality and Property Management
SHORT DESCRIPTION
Seeking a dedicated team member to enhance guest experiences at Park City Lodging by providing exceptional service, assisting with reservations and inquiries, and supporting marketing initiatives.
About Park City Lodging
Park City Lodging has provided vacation rental properties in Park City, Utah since 1984. Whether a ski-in/ski-out luxury vacation home is preferred or a breathtaking condominium in the heart of historic Main Street, we create memorable Park City vacations. With our full-service concierge, we will plan and book all the details of a Park City vacation before, during and after guest's stays.
Winner of Best of State for six years in a row from 2019 to 2024, Housekeeper of the Year and the Shortyz Award for Sustainability in the vacation rental sector is indicative of our dedicated team of passionate individuals who possess over 40 years of expertise in the hospitality and property management industry. We all live, work and play in the beautiful and easily accessible mountains of Utah. It is our commitment as a local and reputable Park City vacation rental property manager to go the extra mile for a gratifying difference in our guests' travel experience.
Daily Responsibilities:
- Guest and homeowner interaction; greet clients warmly and professionally whether by phone, email, chat or in person.
- Assist with general inquiries and reservations.
- Problem solving; collaborate with housekeeping and maintenance departments to resolve any issues that may arise during a guest or owner's stay.
- Assist with general concierge duties planning guest's Park City experience (i.e. dining reservations, activity recommendations, transportation bookings, etc.)
- Opening and/or closing the front desk.
- Maintain a clean and organized workspace.
- Assist Marketing Manager with social media posts and interactions throughout the week.
Job Requirements:
- Knowledge of computer-based software and social media platforms.
- Be punctual, dependable, organized and communicative.
- Work a flexible schedule including some weekends.
- Possess empathy and patience when dealing with client inquiries, complaints and issues.
- Experience in customer service or hospitality preferred.
- Be authorized to work in the United States.
- Agree to a background check.
REQUIREMENTS
Benefits:
- Employer paid medical insurance
- Optional dental and vision insurance
- 401(k) plan with 4% match
- Generous paid time off policy
- Holiday pay
- Ski pass / Wellness benefit
We're looking for a team member who shares our passion for making guests' experiences memorable. If you are that person, please hit "apply" on this site and send us your resume.
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