Head Of Community

Full Time • Remote, Remote, United States of America

130,000 - 150,000 (Yearly) Added 6 hours, 17 minutes ago

Summary

LOCATION

Remote (can be based anywhere in the United States)

QUALIFICATIONS

Experience in restaurant leadership or management, background in social media and content marketing, willingness to travel, and a strong understanding of restaurant operations.

RESPONSIBILITIES

Build a community for restaurant owners, create educational content, provide feedback for product development, lead events, drive customer retention, and develop audience engagement strategies.

INDUSTRY

Technology for Restaurants

SHORT DESCRIPTION

Lead community-building efforts for restaurant owners by fostering connections, creating educational resources, and enhancing audience engagement for Owner.com.

About Owner.com

Owner is the all-in-one platform that restaurants use to succeed online.

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Learn more about the problems we are solving for our customers here.

Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

So, once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.

Our traction

In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.

More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.

Our team

Our team grew from 90 people to over 150 people in 2024. We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore and ServiceTitan. We’ll be scaling even faster in 2025 to keep pace with our customer growth.

How we work: Owner is a remote-first, global company with a home base in San Francisco. For some of our creative teams we prioritize in-person collaboration at our SF HQ. The rest of our employees are distributed throughout the world.

Why we’re looking for you

We’re building a movement of ambitious restaurant owners. We’ve started with our content on social media, which has gotten a great reception, and our audience has told us that they want to connect more and more with each other. As our head of community, you’ll lead our efforts for building relationships within our audience. We’re looking for a marketer who is coming from a restaurant leadership or restaurant management background.

This role is 100% remote and can be based anywhere in the United States.

The impact you will have

- Build and foster the best community in the industry of like-minded, ambitious restaurant owners by creating opportunities for connection, collaboration and shared learning.
- Act as a critical bridge between Owner and its audience of restaurant owners, providing feedback that influences product development and marketing strategies.
- Empower restaurant owners with educational content and resources, positioning the community as a go-to destination for growth, learning and inspiration.
- Lead the charge in hosting engaging events — both virtual and in-person that boost brand recognition and encourage meaningful customer interactions.
- Drive tangible outcomes around customer retention, increased feature adoption and sales efficiency.
- Develop and execute strategies to increase audience engagement through webinars, community initiatives and customer education.

Who you’ll work with

- CEO
- VP of Marketing
- Director of Content Marketing

✅ Minimum requirements

- Restaurant leadership or management experience. Restaurant owners should look at you as a peer, or someone to learn from.
- Social media / content marketing background. A big part of this role is creating content. You’ll be running webinars and capturing moments from offline events that you lead.
- You’re okay with lots of travel. Since restaurant owners are very IRL, we want to meet them where they are, and so you should expect to be on the road on a monthly basis.
- Strong understanding of restaurant operations to be able to share best practices and competitive insights with customers.

Pay and benefits

- The estimated starting base salary range for this role is $130,000 - $150,000 USD, plus a generous equity pre-IPO equity package
- Other benefits include comprehensive health coverage, work from anywhere, unlimited PTO - plus extra fun perks!

Notice - Employment Scams

Please note that any communication from our hiring team regarding job opportunities will only be made by an Owner employee with an @owner.com email address.

We will never ask you to provide personal or financial information, including but not limited to: your social security number, credit card numbers, passport information and other related banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

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