Head Of Ux/Ui
LOCATION
Lehi, Utah (Hybrid work schedule)
QUALIFICATIONS
10+ years of UX leadership experience, preferably in a SaaS environment; strong understanding of UX design principles; excellent communication and collaboration skills; Bachelor's degree in HCI, Visual Design, Industrial Design, Psychology, or a related field.
RESPONSIBILITIES
Lead and execute a comprehensive UX strategy; collaborate with cross-functional teams; oversee integration of tech stack; mentor a team of UX/UI professionals; develop self-service experiences; analyze data to inform design decisions.
INDUSTRY
Ecommerce and Digital Asset Management
SHORT DESCRIPTION
We are seeking a dynamic Head of UX/UI to transform our software and user experience into a unified, customer-first platform, enhancing partner satisfaction and driving innovation within our SaaS offerings.
- Develop and implement a comprehensive UX strategy that enhances partner engagement and satisfaction.
- Collaborate with cross-functional teams, including marketing, sales, brand management, and product, to align UX initiatives with business goals.
- Gain deep insights into partner needs and values, defining the problems Pattern helps solve and ideating new solutions.
- Lead the design of a consolidated tech stack, integrating Predict, Current, PXM, and Shelf into a singular Pattern-branded platform.
- Build and test UX ideas to drive a cycle of continuous improvement, ensuring consistency of the Pattern brand across all touchpoints.
- Develop self-service experiences to streamline information exchange and automate partner onboarding processes.
- Influence deal expansion strategies and customer marketing programs, facilitating brand focus groups to improve partner Net Promoter Score.
- 10+ years of proven experience in UX leadership roles, preferably within a SaaS environment.
- A balance of strategic leadership with hands-on design work, serving as a "player-coach" who can both manage a team and contribute directly to design projects.
- Passion for creating delightful, frictionless user experiences that transform complex processes into intuitive, user-friendly interactions.
- Strong understanding of UX design principles and methodologies.
- Excellent communication and collaboration skills, with the ability to influence cross-functional teams.
- Experience in developing and implementing UX strategies that drive business growth.
- Ability to analyze data and feedback to inform design decisions and improvements.
- Bachelor's degree in HCI, Visual Design, Industrial Design, Psychology, or a related field.
- You take full ownership of your projects and follow through to completion.
- You clearly communicate questions or concerns as soon as they arise.
- You take initiative to understand and proactively tackle challenges that come your way.
- Game Changers: A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
- Data Fanatics: A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
- Partner Obsessed: An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doers: Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
- Initial phone interview with Pattern’s talent acquisition team
- Video interview GM of SaaS
- Video interview with VP of Product
- Video interview with CRO, SaaS
- Onsite interviews with Hiring Manager and collaborative team
- Professional reference checks
- Executive review
- Offer
- Be prepared to talk about professional accomplishments with specific data to quantify examples.
- Be ready to talk about how you can add value and be the best addition to the team.
- Focus on mentioning how you would be partner obsessed at Pattern.
- Be prepared to talk about any side projects related to data and analytics.
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k)
Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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