Homeless Services Program Manager

THE POSITION

The Department of Housing Services of Washington County is recruiting for a Homeless Services Program Manager to join our team! This position will lead the Homeless Services Branch of the Homeless Services Division, managing a team of professionals whose work supports all aspects of building and maintaining a supportive housing services provider network.

The Homeless Services Program Manager contributes to the Department of Housing Service's mission of creating pathways out of homelessness, promoting housing stability, and investing in affordable communities for Washington County and our residents by managing all aspects of maintaining and overseeing the homeless services system of care, in partnership with our contracted provider network. This includes leading program development and implementation of outreach, shelter, and housing programs; managing system coordination through Coordinated Entry and partnering systems of care; and providing contract oversight and program evaluation to ensure community outcomes result in equitable and effective program access for people experiencing homelessness in Washington County.

The Homeless Services Program Manager will manage three to four supervisors and their teams to oversee the implementation of housing and homeless programs. In total, this position oversees a team of 12-15 staff. The position will work in partnership with division leadership to ensure sound contract management, fiscal procedures, and program evaluation to achieve implementation standards and outcome goals in accordance with Federal, State, and local funding requirements. Additionally, this position will work with County and interdepartmental leadership, state and local jurisdictions, advisory bodies, and the County Board of Commissioners to provide technical and strategic analysis in support of ongoing policy direction, program improvements, and community outcomes.

The Homeless Services Division works collaboratively across departments, with partner public agencies, and community-based organizations to design, implement, and oversee dynamic services addressing homelessness and creating housing stability across the County. Our expanding programs fund outreach, shelter, housing placement and retention services, along with permanent supportive housing for more than 3,000 people every year. The work is guided by our commitments to advance equity through outcomes and quality of service in this system of care, and our workplaces are committed to fostering a diversity of perspectives and inclusion for all. Join this dynamic workplace and contribute to the health and well-being of your community as an effective steward to support our programs and investments working to end homelessness.

The ideal candidate will have:

• deep expertise in people management and culture change.
• a knack for assessing systems needs and translating that work into digestible chunks for their team.
• familiarity with federal, state, and local funding sources for homeless services.
• systems planning experience as it pertains to supportive housing services.
• experience in budget planning and spending management.
• understanding of basic principles of data analytics and reporting.

The Department of Housing (including the Housing Authority of Washington County) is an innovative organization responsible for rent assistance, affordable housing development, and homeless services programming across our community. We are a dynamic team that highly values a culture of equity, diverse perspectives, and life experiences. We embrace collaboration, work-life balance, and a supportive workplace environment, and are passionate about the work we do to serve and support our diverse community. For more information, please click here. Why Washington County?

Are you interested in challenging, meaningful, and rewarding work? Join Washington County in our commitment to advancing racial equity. Our Board of Commissioners worked closely with various community stakeholders and subject matter experts to develop an Equity, Diversity, and Inclusion (EDI) Resolution. Adopted in February 2020, this resolution commits to the equitable delivery of Washington County’s services, resources, and opportunities for growth and development to every county resident. Check Out Our Award-Winning Benefits & Wellness Program on the "Benefits" tab above!

ESSENTIAL JOB DUTIES

In a typical week, job duties will include:

• Lead strategy for the Program Implementation Branch of the Homeless Services division, consistently driving organizational outcomes tied with the broader goals of the department, in partnership with internal and external partners.
• Partner closely with Business Operations Branch to leverage data to inform decision making and analysis, setting performance targets, goals, key performance indicators, and financial management of homeless programs.
• Partner closely with Strategic Initiatives and Relations branch to provide content and discussion points for advisory bodies, articulating a clear analysis to drive productive, meaningful conversations tied to targeted outcomes.
• Guide strategies for supporting the ongoing capacity and organizational development of partnering service providers to support a sustainable network, including program procedures that support data, financial, training, and reporting activities, as well as workforce and leadership development.
• Oversee program implementation assessing the quality of implementation of all programs within the Homeless Services Division. Formulate, analyze, and review Program operations and develop and implement recommendations to increase effectiveness, and prepare program reports for presentation to funders and stakeholders.
• Partner with Multnomah and Clackamas County staff leadership to develop joint opportunities for contracting and strategic alignment of equity-based policies, programs, and procedures in neighboring counties.

Homeless Services Program Manager is classified as a Program Manager. Classification descriptions are typically written broadly. To review this classification, please click the link here.

MINIMUM QUALIFICATIONS

Education and Experience:

• Master's Degree in criminal justice, social work, psychology, social sciences, an applied research-related field, or other related field; AND Three (3) years of pertinent professional experience related to the specific program area of responsibility. Experience must include responsibility for the oversight and evaluation of program activities and at least two (2) years of work experience in a project, program, or team lead or supervisory role. OR
• Bachelor's Degree in criminal justice, social work, psychology, social sciences, an applied research-related field, or other related field; AND Five (5) years of relevant professional experience related to the specific program area of responsibility. Experience must include responsibility for the oversight and evaluation of program activities and at least two (2) years of work experience in a project, program, or team lead or supervisory role.

SUPPLEMENTAL INFORMATION

Selection Process

• MQ Review: HR will screen applications for minimum qualifications after the posting closes.
• SME Review: Applications for candidates that meet minimum qualifications will be forwarded to a panel of subject matter experts (SME) who will review and score your application This process may take up to 2 weeks.
• Panel Interview(s): Our goal is to schedule panel interviews with candidates that meet the minimum qualifications and pass the SME review as soon as possible.
• Salary Analysis & Conditional Offer: Human Resources will conduct a salary analysis for the successful candidate(s)and extend an offer of appointment conditional on successful completion of background and reference checks.
• Start Date: A start date will be determined after all conditions of employment have been met.

Our Commitment to You

We are committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities. Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.

Status of Your Application:

You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. If you "opt out" or "unsubscribe" from email notifications from NEOGOV it will impact our ability to communicate with you about job postings.

Veterans' Preference

If you are a Veteran and would like to be considered for a Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference Points.

Accommodation under the Americans with Disabilities Act

Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or e-mail: Careers@washingtoncountyor.gov at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.

Additional Resources.

Questions (?) Regarding This Recruitment

Gregory Garabedian, Talent Acquisition Business Partner gregory_garabedian@washingtoncountyor.govAdditional Resources:* New to GovernmentJobs.com? Visit https://www.governmentjobs.com/home/applicationguide for a comprehensive, step-by-step guide on the application process. * For technical support, contact Government Jobs' Live Application Support at 855-524-5627.

Management, Administrative and Professional Personnel System (MAPPS) - FLSA exempt employees are paid on a salaried basis. The premise of salaried/exempt employment is that established compensation recognizes the time and effort needed to accomplish all assigned job duties. Job responsibilities may require work outside of the employee's standard work week or a work week in excess of 40 hours.