Hospitality Operations Manager

Hospitality/Operations Manager

Location: Glenwood Springs, CO
Company: Yampah Spa and Vapor Caves

Are you ready to lead at Glenwood's premier spa and natural attraction? Yampah Spa and Vapor Caves is seeking an experienced and passionate Hospitality/Operations Manager to join our team. We pride ourselves on delivering world-class service and creating unforgettable guest experiences while fostering a positive and enriching workplace.

About the Role

The Hospitality/Operations Manager will oversee daily operations, ensuring exceptional customer service, team collaboration, and operational excellence. This role focuses on optimizing sales, managing staff, and maintaining high standards across the facility, while aligning with the core values of Yampah Spa and Vapor Caves: excellence, integrity, and community.

What You’ll Do:

Customer Service Leadership

• Lead the team in delivering exceptional guest experiences.
• Monitor guest feedback and implement service improvements.
• Be a visible presence on the spa floor during peak hours.

Sales and Growth Management and Development

• Develop and implement strategies to grow both service and retail revenue, ensuring monthly sales targets are met or exceeded.
• Regularly review team sales performance, providing coaching and training to improve results and align with business goals.
• Establish and nurture partnerships with local businesses to create collaborative promotions and expand customer reach.
• Improve online sales efforts through digital marketing initiatives, and actively manage the spa’s online reputation by engaging with customer feedback and reviews.
• Track sales performance and create weekly reports.
• Implement sales incentives to encourage upselling and add-on services.
• Train staff on effective sales techniques.

Team Development

• Hire and train staff aligned with our values and service standards.
• Conduct performance reviews and create growth plans.
• Foster a positive, growth-oriented workplace.

Operational Oversight

• Manage scheduling, inventory, and facility maintenance.
• Ensure compliance with safety and cleanliness standards.
• Collaborate on strategic plans for growth and innovation.

Upholding Company Values and Collaboration

• Be a role model for integrity, trust, and positivity.
• Work closely with other managers to align goals and foster teamwork.

What We’re Looking For

• Proven experience in hospitality or spa management.
• Strong leadership, communication, and problem-solving skills.
• A commitment to creating exceptional guest and staff experiences.
• Knowledge of inventory, sales, and team management.
• Minimum of 2 years of experience in a management role.
• Strong leadership and communication skills.
• Proven ability to drive sales and meet business targets.
• Excellent customer service skills and attention to detail.
• Proficiency in working with POS systems.

Perks & Benefits

• Competitive salary at $65,000 and benefits package.
• Opportunities for professional growth and development.
• A supportive and inclusive team environment.

The Schedule

Yampah Spa and Vapor Caves is a tourism focused business is open daily from 9am to 9pm so working weekends and evenings is required. Current management schedules include three opening day shifts (8am to 4pm), one evening shift (2pm to 9pm) and one full weekend day (8am to 9pm, Saturday or Sunday).

How to Apply

If you're passionate about hospitality and want to be part of a thriving spa community, we'd love to hear from you! Apply today with your resume and a cover letter explaining why you’re the perfect fit for this role. Start with what the word Yampah means to you.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Commute:

• Glenwood Springs, CO 81601 (Required)

Work Location: In person